How to Increase Feedback in an Automated Phone Survey

How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how...
What You Need to Know About Millennial Consumers

What You Need to Know About Millennial Consumers

The first generation to grow up with computers in their homes, Millennials are well known for being tech savvy. They frequent social media sites like Facebook to be able to connect with friends. While some may argue that millennials share too much online, this...
5 Customer Survey Strategies You Need To Know Now

5 Customer Survey Strategies You Need To Know Now

A Customer Survey is more than just a series of questions. One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they...
How To Improve Your Business With Customer Feedback

How To Improve Your Business With Customer Feedback

You know what they say about opinions, everybody has one. However, the ability to listen to the opinions of others, and shape your viewpoint, can yield success. This is especially true when it comes to business. Letting your customer base know that they have a voice,...
How To Tell If People Are Lying In Your IVR Survey

How To Tell If People Are Lying In Your IVR Survey

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback. However, part of the risk of...
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