5 Customer Survey Strategies You Need To Know Now

5 Customer Survey Strategies You Need To Know Now

A Customer Survey is more than just a series of questions. One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they...
How To Tell If People Are Lying In Your IVR Survey

How To Tell If People Are Lying In Your IVR Survey

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback. However, part of the risk of...
5 Survey Mistakes That Annoy Your Customers

5 Survey Mistakes That Annoy Your Customers

IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs. The...
How To Get Customers To Review Your Business

How To Get Customers To Review Your Business

There’s an old saying in business, “The customer is always right.” In order for a company to be successful, or stay successful the needs of the customer are crucial. While this philosophy is fine, in and of itself, how the customer’s voice gets heard is what’s...
Here’s How To Find Out What Your Customers Really Think

Here’s How To Find Out What Your Customers Really Think

In order to run a successful business, it’s important to make sure your company is meeting the needs of your customers. A successful business listens to their customers to figure out what keeps them coming back. Or, in a worst case scenario, did something happen to...