Is your business PCI compliant or complacent? While it’s true that data breaches happen regularly to larger businesses, the impact on SMBs can be worse than you’d think.

When customers call, they expect to be able to get accurate answers quickly. If your business is successful, maybe it’s hard to keep up with demand. Cloud services can help to provide quality customer support your business needs.

Why are more businesses trusting their data to be stored on cloud providers? When it comes to client data, security should be of the utmost importance. Is a provider like AWS truly worth the investment?

Why are customers calling? How can your company make sure to meet their needs?  The best way to help is to get them the answers they need as quickly as possible. However, one should not sacrifice quality for speed.

Security is a big concern for our customers. Cloud security software helps organizations mitigate risks associated with using cloud-based applications and services.

Why are so many call centers moving to a cloud-based platform? Call centers help businesses deliver technical support, help customers make payments, or answer customer questions.

How does a company measure the value of their website? If a company uses different means to attract a target audience to visit it must be doing something right. Drawing attention is meanless if those leads don’t convert to sales.

A quick, accurate and cost-effective way to collect data that’s relevant to your industry is via survey. Here are some tips on how to write a survey that gets results.

We recently attended the Self Storage Association’s Spring Conference & Trade Show. This is where people in the industry have the opportunity to learn from the best in the business, network with peers and meet with top suppliers.

When it comes to payment solutions, your company has many options to accept payment. However, some options are much riskier than others. When it comes to taking payments, your company should offer a solution that adheres to PCI DSS requirements.

We recently attended the Qualtrics Insight Summit. One of the first things we noticed was that the number of attendees had doubled from the previous year. This is, no doubt, due to the opportunity to hear from respected leaders in the customer service industry.

The Gaylord Palms in Orlando was host to the 2017 edition of Enterprise Connect Conference and Expo. It was an impressive of primarily, technology providers. We were able to walk the Expo Hall giving us access to 100 + vendors and booths.

Self-storage is one of the fastest growing industries today. In 2007, it generated nearly $6.6 billion, in annual revenue, and managed to yield $27.2 Billion in 2014.  As steady job growth increases, it continues to be in demand.

Contact centers play a significant role in customer satisfaction and experience. A lousy interaction leads to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center?

Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver efficient, scalable, and reliable voice technologies, announced IVR Technology Group as a Certified Solutions Partner today.

Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them.