One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them.

The IVR Technology Group and CallMiner partnership will deliver faster discovery, reduce time to results and increase business returns as well as extract actionable and meaningful intelligence.

In short, the Health Insurance Portability and Accountability Act, or HIPAA, is a federal law that was enacted to keep health care information private and confidential. The rule focuses on limiting the use and disclosure of personal health information.

Every year, influenza affects hundreds of thousands of people and can be lethal. The spread of the flu can be prevented with a few simple things. Sending out a text reminder can be a big part of that.

Compass Pay implementations have the same user experience as IVR Technology Group’s Compass Pay, pay by phone virtual terminal, but an added value for clients who prefer a VXML implementation.

To truly deliver information to your audience they should hear it directly from you. Fortunately, we live in an era where a message can be sent to a mass audience quite easily.

IVR Technology Group, a leader in secure voice and text applications, is pleased to announce that Mark Rayburn has joined the organization as Chief Operating Officer to accelerate growth and operational excellence.

Upgrading can be a wise investment that pays off. This doesn’t just pertain to equipment, but upgrading your payment service can help your business make more money in the long run.

If the menu tree for your IVR has too many options, your customers may hang up and call the competition. By cutting down options, your customers won’t be mashing the ‘0″ key to speak with an operator.

IVR Technology Group announced that it has completed the acquisition of Atlanta-based DemandVoice, a leading provider of VoiceXML hosting and platform provider of integrated phone payment solutions.

When it comes to a fast, reliable, and cost-effective way to engage your audience, outbound messages are the way to go. Whether you are delivering a voice message or sending out mass texts, you can reach an audience quickly.

One of the most effective ways to send a message a large number of people, at once, is with a message broadcast. One example of this can be to send out a text message to a mass audience.

Our recent post about customer surveys explained how businesses could learn how to implement IVR Surveys. Doing this allows customers to have a voice, and businesses to improve customer service.

Letting your customer base know that they have a voice, receiving their feedback, and taking actionable steps, will help to improve the quality of your business and shape your brand.

As technology improves, companies need to develop new methods to be able to engage with their audience. One of the ways a company can do this is with mobile marketing.

Self-storage has been the fastest growing commercial real estate ventures. To be competitive, it’s necessary to spend money on advertising so that your business can be visible and be successful.