In a world that’s flatter, where competition is fierce, and differentiators are quickly lost, customer service is critical to building long-term relationships and a sustainable business.
Customer service extends beyond what your employees do, but every facet of the experience they have with your customers. You wouldn’t have your employees not look their best, why settle for a bad customer phone support system?
When it comes to mobile payment solutions, consumers have many options. One of the top reasons that make people wary was concerns about security. This is a valid concern. Businesses benefit when they allow their customers to use mobile payments.
IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs.
Getting more qualified leads can definitely feel like a daunting and overwhelming task. Fortunately, there are programs out there that make this happen a bit quicker and easier, one being a special tool known as call tracking.
In a recent study, it was discovered that about 70 percent of consumers, across all generations, are more willing to trust banks that are current with technology. When only factoring for millennials, this number jumps to 85 percent.
So, it’s inevitable, mobile has taken over and people are obsessed with their smartphones. The bad news? More people are straining their eyes everyday. The good news? Businesses can really start to get their mobile strategies in place.
Whether preparing for a holiday feast, party, or just a weekly shopping run people will need to go to their local supermarket to stock up. This can seem like a chore when one not only has to prepare a list of what to get, but try to save money while doing so.
One of the traditions in November has Americans rushing into stores for deals. This tradition is known as Black Friday, and it is America’s biggest day for retail.
To properly invest your marketing budget carefully, you need a customer tracking software that can keep tabs on the number of calls that come in, and learn which leads are worth your highest priority.
Creating and mastering the ultimate customer experience can result in endless opportunities for a business. Here’s how to make your customer experience unforgettable…
With more than 90% of American adults carrying a cell phone, text messaging is one of the fastest ways people communicate. When it comes to running a successful campaign, text messages are a cost effective way to get in touch with your customers.
One way that a company can improve is to give customers the opportunity to let their voices be heard. Yet, just building a survey isn’t enough. In order to conduct research successfully, it’s important to convince your customers to take it.
Interactive Voice Response (IVR) is a software application that accepts a mixture of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.
In order for a company to be successful, or stay successful the needs of the customer are crucial. While this philosophy is fine, in and of itself, how the customer’s voice gets heard is what’s important.
When it comes to easy payment solutions, there are many options available. Customers want a quick and easy way to make payments. So, is a mobile wallet a good idea? Which mobile wallet should you look at? We’ve got the answer!