One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them.
IVR Technology Group Partners w/ Leading Speech Analytics Provider
The IVR Technology Group and CallMiner partnership will deliver faster discovery, reduce time to results and increase business returns as well as extract actionable and meaningful intelligence.
Here’s What You Need To Know About HIPAA Compliance
In short, the Health Insurance Portability and Accountability Act, or HIPAA, is a federal law that was enacted to keep health care information private and confidential. The rule focuses on limiting the use and disclosure of personal health information.
How To Send Outbound Notifications To Your Patients
Every year, influenza affects hundreds of thousands of people and can be lethal. The spread of the flu can be prevented with a few simple things. Sending out a text reminder can be a big part of that.
IVR Technology Group Expands IVR Payment Processing Solution
Compass Pay implementations have the same user experience as IVR Technology Group’s Compass Pay, pay by phone virtual terminal, but an added value for clients who prefer a VXML implementation.
How To Stop The Spread Of MisInformation
To truly deliver information to your audience they should hear it directly from you. Fortunately, we live in an era where a message can be sent to a mass audience quite easily.
IVR Technology Group Appoints COO
IVR Technology Group, a leader in secure voice and text applications, is pleased to announce that Mark Rayburn has joined the organization as Chief Operating Officer to accelerate growth and operational excellence.
4 Tips To Help You Upgrade Your Business Successfully
Upgrading can be a wise investment that pays off. This doesn’t just pertain to equipment, but upgrading your payment service can help your business make more money in the long run.
How To Improve Your IVR by Listening to Your Customers
If the menu tree for your IVR has too many options, your customers may hang up and call the competition. By cutting down options, your customers won’t be mashing the ‘0″ key to speak with an operator.
IVR Technology Group Acquires DemandVoice
IVR Technology Group announced that it has completed the acquisition of Atlanta-based DemandVoice, a leading provider of VoiceXML hosting and platform provider of integrated phone payment solutions.
Tips For Doing An Outbound Message Campaign
When it comes to a fast, reliable, and cost-effective way to engage your audience, outbound messages are the way to go. Whether you are delivering a voice message or sending out mass texts, you can reach an audience quickly.
Back To School Is The Best Time For Text Messaging
One of the most effective ways to send a message a large number of people, at once, is with a message broadcast. One example of this can be to send out a text message to a mass audience.
5 Ways To Better Your Customer Service
Our recent post about customer surveys explained how businesses could learn how to implement IVR Surveys. Doing this allows customers to have a voice, and businesses to improve customer service.
How To Improve Your Business With Customer Feedback
Letting your customer base know that they have a voice, receiving their feedback, and taking actionable steps, will help to improve the quality of your business and shape your brand.
3 Mobile Marketing Strategies That Will Boost Business
As technology improves, companies need to develop new methods to be able to engage with their audience. One of the ways a company can do this is with mobile marketing.
How To Fine-Tune Your Advertising Campaign Using Call Intelligence
Self-storage has been the fastest growing commercial real estate ventures. To be competitive, it’s necessary to spend money on advertising so that your business can be visible and be successful.