No company is perfect and sometimes mistakes or incidents, will happen. It’s important is to learn from one’s mistakes, but better to learn from the mistakes of others to be able to avoid them. Mistake – Improper Handling This example is both figurative and literal. In 2008, musician Dave Carroll said he and fellow passengers […]

Ransomware is a type of malicious software designed to block access to a computer system until a sum of money is paid. To put it bluntly, it can ruin a person or business’s reputation if the right precautions aren’t taken.

Radish Systems, an award-winning mobile/enterprise software company, and IVR Technology Group, a leading provider in interactive voice response solutions, are partnering to add visuals to phone calls in the healthcare remote patient engagement space.

In a recent interview with Variety, AMC Entertainment CEO Adam Aron said that the movie theater chain was making a move to appeal to millennials. Part of that would be allowing people to text during movies in the theater.

IVR Technology Group was recently awarded “Best Team: Healthcare” by InfoTech WNY at their annual event The Betas. The award is given to a team in WNY that has made a significant impact in the Healthcare industry in regards to Technology.

Customer service isn’t just about gaining customer loyalty, it’s about respect, it’s about word of mouth and that CEO “Bob” telling his other CEO friend, “Dan” that your company is simply the best. But at what point does Bob tell Dan that?

Today’s self-storage location needs more than just a staff that can move in tenants, collect payments, and secure possessions. The SiteLink Conference allows attendees to gain valuable insights about marketing, finance, and operations for their business.

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback.

A company wouldn’t run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line.

It’s important for retailers to have a proper security protocol in place, which would involve only using licensed software and making sure they are securely updated.

Ninety-one percent of Americans own a cell phone. More people use their phones to send or receive text messages than any other function. Here are just a few things text messages can help a business with.

IVR Technology Group, a secure voice and text application service provider, is proud to announce its recent merger with Phonologies, a global provider of contact center technologies and cloud-based voice platforms.

Americans aged 65 and older, the most-used methods of communication are more likely to make calls using cell phones and landline phones. Through VoiceXML, businesses can provide personalized support to their customers in a cost-effective manner.

One of the most valuable commodities a business can have is customer loyalty. Companies are able to attain this by meeting customer expectations of service which is both fast and reliable, as well as options that meet the needs of a customer.

Here are 10 industries that invested in IVR payment solutions and saw an increase in ROI. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds.

When the words “payment gateway” and “payment processor” are thrown around, do you really know what they mean? To put it bluntly, these are pretty complex terms that are often misunderstood. Here’s the difference…