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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider

Are Missed Appointments Costing Your Business Money?

By contacting a patient using their preferred method of communication, it can help save time and money. Using our system will allow your staff to concentrate on delivering excellent patient care and not playing phone tag.

Compass Broadcast appointment reminder,  Appointment Reminder Calls,  Appointment Reminder Phone Calls

HIPAA Compliance And Call Tracking: Here’s What You Need To Know

In case you’re not familiar, call tracking is the process of attaching a unique phone number to individual marketing channels to help collect data. This helps improve lead generation and proving ROI.

Call Tracking HIPAA Compliance

Improving The Healthcare Industry One Payment At A Time

Allowing more options to collect payments, will vastly improve the healthcare industry by allowing hospitals to focus more on the health of their patients, rather than how a bill will be paid.

Compass Pay collect payments,  healthcare payments,  patient payment,  payments healthcare

5 Common Mistakes When Creating PPC Campaigns

You will need to use call tracking in conjunction with your PPC campaign to ensure that you’re collecting the data you need to analyze your campaign from all angles. Here are 5 mistakes that are commonly made when it comes to creating PPC campaigns.

Call Tracking ppc campaigns,  ppc mistakes

Data Driven Marketing Campaigns: What Are The Benefits?

Data-driven marketing is the process by which marketers collect, integrate and analyze data to help them strategically plan their future outreach initiatives. Here are five things you should be paying attention to in any marketing campaign to maximize your ROI.

Call Tracking data driven marketing

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Here’s How To Notify Customers At One Time

At IVR Technology Group, setting up a text messaging system is a part of what we do. Our system is called Compass Broadcast. With this application, you can send a list of contacts voice messages, text messages, and e-mails.

Compass Broadcast billing reminders,  notify customers,  outbound messaging,  payment notifications,  Payment Reminders

The Benefits Of Click To Call Advertising On Mobile

Businesses rely on billboards, ads played on radio and television, and print ads to get their name out there. While these methods are still in use today, mobile advertising is paving the way for the future and proving its value.

Call Tracking click to call button,  click-to-call

LSA 2015 Wrap Up

Besides understanding customers and their marketing channels, there is also a growing difficulty in providing customers the true Omni-channel experience while still providing a centralized view of marketing dollars spent. Here’s how to fix that…

Events LSA

Bill Payment

The Problem With Paying Bills

As an over-the-phone payment solution, Compass Pay allows customers to call one phone number to access their account information and make a payment 24/7. Here’s only some of what this solution can do…

Compass Pay bill payments

Five Industries That Use Call Tracking Software

Call Tracking is crucial for any marketing campaign analytics. Not only can you track down who’s calling, but you can see in-depth details of their location, name, time of a call, agent history with the caller.

Call Tracking call tracking industries,  call tracking software,  track phone number

SSA Spring 2015 Conference & Trade Show: What We Learned & How We Can Help

Many businesses have experienced immediate results with pay by phone, an existing tool that we can provide to help you stay ahead of the competition and also to become savvier operationally.

Events ssa conference

10 Myths About Tracking Phone Numbers You Need to Know

Call tracking is an excellent investment for your business which can provide a lot of benefits. Unfortunately, it can also come with its share of misconceptions. Here are ten myths about tracking phone numbers you need to know…

Call Tracking track phone numbers

Call Tracking FAQs

Most of your advertising and marketing initiatives don’t come with built-in analytics like your website does. Because of this, you’re missing important data that helps you gauge which of your initiatives are the most effective.

Call Tracking Call Tracking FAQ

Emergency Preparedness: A Lesson From Snovember

Compass Broadcast is a self-service application that allows users to broadcast simultaneous voice, text and e-mail messages to any number of people. You can create your message and distribute it within minutes.

Compass Broadcast broadcast system,  emergency broadcast system

A Lesson In Customer Experience From A CEO’s Perspective

By offering dual channel communications, you make yourself an even-more-valuable asset to your clients. Go out of your way to be convenient, to fit into their lives as they want you to.

IVR and Automation CEO,  Mike Byrne

How To Evaluate Emergency Notification Software

By having an easy-to-use emergency notification system ready to go at a moment’s notice, you can check this off your list of things to worry about in case of an emergency. Here’s how…

Compass Broadcast emergency notification software,  emergency notifications

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IVR Technology Group
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  Amherst, New York 14221
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  Grapevine, TX 76051
  1-972-846-4100
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