Smaller, independent coffee houses are taking advantage and offering unique pourovers or brews. So why are so many chains offering free coffee, and what do they get out of it? The answer is customer loyalty.

A successful business listens to their customers to figure out what keeps them coming back. Or, in a worst case scenario, did something happen to make a valued customer unhappy?

IVR Technology Group can raise awareness and send reminders for influenza vaccinations with an outbound communication system. It creates and sends emails, voice messages and text messages to a list of customers.

When it comes to payment solutions, there are many ways in which your customers can pay. When it comes to accepting payments, your company needs to offer a solution that is simple yet doesn’t put a customer’s data at risk.

With over 48,500 primary self storage facilities in the nation, your prospects have a lot of choices. You need strong marketing that conveys why your self storage facility is the best choice for your prospect’s needs.

In order to properly prepare for a disaster, it’s important to have a system in place to know how to respond ahead of time. This is why it’s important for cities, schools, and local municipalities to set up an emergency notification system.

To be most effective, your payment reminder notification system should direct your renters directly to a platform on which they can make a payment as soon as they receive their payment reminder notification.

Many utility customers would prefer an automated bill pay solution that makes the payment process hassle-free and paperless. Here’s how to make that possible…

Call analytics is a powerful tool that can help shape how your advertising revenue is spent and who it targets and improve your customer service. While analytics show trends, they are only part of the story.

Fortunately, in today’s fast-paced world, customers can call to get an item at the push of a button. This means that if customers are made to wait on hold for too they may not actually believe their call is important to you.

Knowing the lifetime value of your patients will help you allocate your marketing resources better, improve your customer retention and, of course, you can’t increase the lifetime value of your customer until you know what it is.

If you’re thinking of investing in a keyword with a high difficulty ranking, be ready to shell out the big bucks for (possibly) little result. Or, consider picking a different keyword.

With Compass Broadcast, you can create, manage & store contact lists to send out a text or voice message blast. Your tenant’s contact information is stored in our secure system, so it stays safe.

Digital marketing has grown to include much more than just your website, SEO & Facebook. Text messaging, mobile app development, podcasts and more are forms of digital outreach. Here are three tips to help you master digital marketing…

A text message can have a powerful effect on the medical industry by reminding a patient of an upcoming doctor’s appointment. Patients benefit because they don’t forget their appointment, or can cancel without paying a penalty.

By contacting a patient using their preferred method of communication, it can help save time and money. Using our system will allow your staff to concentrate on delivering excellent patient care and not playing phone tag.