One way that a company can improve is to give customers the opportunity to let their voices be heard. Yet, just building a survey isn’t enough. In order to conduct research successfully, it’s important to convince your customers to take it.

In order for a company to be successful, or stay successful the needs of the customer are crucial. While this philosophy is fine, in and of itself, how the customer’s voice gets heard is what’s important.

When it comes to easy payment solutions, there are many options available. Customers want a quick and easy way to make payments. So, is a mobile wallet a good idea? Which mobile wallet should you look at? We’ve got the answer!

However, you don’t have to be Buddy the Elf to start feeling better about the season. Research shows that donating to charity increases happiness. But the question remains — what donation method do people feel most comfortable using?

Smaller, independent coffee houses are taking advantage and offering unique pourovers or brews. So why are so many chains offering free coffee, and what do they get out of it? The answer is customer loyalty.

A successful business listens to their customers to figure out what keeps them coming back. Or, in a worst case scenario, did something happen to make a valued customer unhappy?

IVR Technology Group can raise awareness and send reminders for influenza vaccinations with an outbound communication system. It creates and sends emails, voice messages and text messages to a list of customers.

When it comes to payment solutions, there are many ways in which your customers can pay. When it comes to accepting payments, your company needs to offer a solution that is simple yet doesn’t put a customer’s data at risk.

With over 48,500 primary self storage facilities in the nation, your prospects have a lot of choices. You need strong marketing that conveys why your self storage facility is the best choice for your prospect’s needs.

In order to properly prepare for a disaster, it’s important to have a system in place to know how to respond ahead of time. This is why it’s important for cities, schools, and local municipalities to set up an emergency notification system.

To be most effective, your payment reminder notification system should direct your renters directly to a platform on which they can make a payment as soon as they receive their payment reminder notification.

Many utility customers would prefer an automated bill pay solution that makes the payment process hassle-free and paperless. Here’s how to make that possible…

Call analytics is a powerful tool that can help shape how your advertising revenue is spent and who it targets and improve your customer service. While analytics show trends, they are only part of the story.

Fortunately, in today’s fast-paced world, customers can call to get an item at the push of a button. This means that if customers are made to wait on hold for too they may not actually believe their call is important to you.

Knowing the lifetime value of your patients will help you allocate your marketing resources better, improve your customer retention and, of course, you can’t increase the lifetime value of your customer until you know what it is.

If you’re thinking of investing in a keyword with a high difficulty ranking, be ready to shell out the big bucks for (possibly) little result. Or, consider picking a different keyword.