IVR Technology Group was recently awarded “Best Team: Healthcare” by InfoTech WNY at their annual event The Betas. The award is given to a team in WNY that has made a significant impact in the Healthcare industry in regards to Technology.
IVR Technology Group surpassed two rounds of judging and was one of eight finalists in the “Best Team: Healthcare” category. Team members Paul Cordaro, Jesse Becker, and Frank Faso gladly accepted the award on behalf of IVR Technology Group.
The Healthcare Professional Services Team cooperatively plans and executes technology and compliance strategies based on the needs of any healthcare organizations. The group provisions everything from daily IT support to high level security and compliance consulting directly to healthcare providers and administrators. The team also facilitates technological operations so that end users can provide a seamless and efficient service to their customers. Their ability to respond quickly is rooted in the group’s aggregate Cisco and advanced network certifications, as well as cumulative decades of experience in managed services.
“One of our core values at IVR Technology Group is delivering WOW service,” commented Jesse Becker, VP of Information Technology. “This is something that I see our technical team accomplish on a daily basis. Just to be nominated for this award is a great honor, however, winning is a great acknowledgement of the hard work our team does.
In the past year alone, the team has resolved over 2,500 support tickets within the week they were raised. Going above and beyond, they have been able to reduce the amount of annual open tickets by 15% YoY through open education and instruction programs for each client.
IVR Technology Group is a leading provider of highly secure voice and text applications. With a heavy emphasis on compliance-driven industries, the team has built over 2500 solutions for a variety of clients and is proud to be HIPAA and PCI Compliant Level 1. Aside from all solutions being built in a platinum-grade security environment, the company offers a flexible range of services from self-service to white-glove account handling. The team is led by industry experts who strive to create the ultimate customer experience by adhering to a set of core values. Data security, compliance, and customer experience are the core of IVR Technology Group.