Maintaining customer loyalty takes not only effort but investing in resources that can enhance the customer service. IVR Payment solutions do that and take it a step further by being a sound long-term investment.

Your company should adapt to the times. The number of checks people use, on a regular basis, is on the decline. When it comes to accepting payments, IVR payment solutions are faster, efficient, and more reliable.

There are currently 80 million Millennials in the U.S. – nearly one-fourth of the total population. Marketing to the tech-savvy may seem like a difficult task, but in reality, the best way to reach them is likely to be on them at all times.

There are many payment options out there, for your customers. If you want to want them to have peace of mind, go with a phone payment solution that guarantees security.

Call intelligence reporting can allow your business to figure out how customers found your location and focus where to advertise. Tracking incoming phone calls and responding to your leads is valuable. Here’s how…

Your customers want payment solutions that allow them to make a quick payment, but they don’t want their personal data to be compromised by identity theft. IVR Technology Group offers a solution that helps with both.

We’ve shown how assigning different phone numbers to media outlets like billboards, newspapers, or radio ads can help track a storage facility’s marketing efforts. However, establishing an online presence is also necessary. Here’s how to do it…

The revenue involved with owning a self-storage facility has exponentially increased by the billions year after year. However, self-storage facilities are finding it difficult to keep up, and are facing one of their biggest pain points yet…

IVR Technology Group attended the 17th Annual Call Center Week, a five-day event in Las Vegas. While the conference was founded by top industry leaders, its purpose is to help companies develop strategies with the customer in mind.

We’ve shown how call tracking can be used to help find out who is calling, how customers found you, and where customers are calling from. It can help companies track phone calls by capturing information.

When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen. Here are some of the most common mistakes people make when it comes to designing their IVR-System.

At one point, companies needed to have a more reliable and secure method of accepting payments from customers. This led to the development of solutions that make it easy and convenient for customers to make payments.

IVR Technology Group is the first technology partner to integrate with SiteLink on TeleTracker, a marketing tool which allows operators to gain real-time call intelligence from the POS directly and seamlessly on every call.

With a simple mobile payment method, a company can provide services like paying your bills via text. It’s an undeniable mobile trend and giving your customers the ability to pay bills over the phone is just the beginning.

IVR Technology Group attended the 2016 Florida Self Storage Association Conference and EXPO. Here’s our thoughts on the conference…

Some businesses are still stuck in 1950. Postcards, or advertisements via mail in general, are old news. I mean, have you seen the internet?! 80% of people are currently using texting for business. Are you a statistic?