With more and more people turning to mobile apps and other channels, one might think IVR must be going downhill. It turns out the global IVR equipments market is projected to grow at a staggering 27.4 percent through 2019.
When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen. Here are some of the most common mistakes people make when it comes to designing their IVR-System.