How To Create The Ultimate Customer Experience

How To Create The Ultimate Customer Experience

Face it — there are times when you walk into a business, let’s say a restaurant, and the people there are absolutely miserable. Chances are you won’t be going back for a while [or ever again], and the chances are even greater that you will tell...
10 Benefits of an IVR Solution and What You Should Know

10 Benefits of an IVR Solution and What You Should Know

Without explanation, most people don’t know what an IVR Solution does. A common, baseline definition of IVR sounds something like, “Interactive voice response is the technology that enables humans to interact with an automated system via the keypad on their phones. “...