BUFFALO, N.Y. – Oct. 6, 2016 – IVR Technology Group, a leader in secure voice and text applications, is pleased to announce it’s partnership with CallMiner, the leader in speech and customer engagement analytics solutions and the industry’s fastest speed to intelligence in customer engagement analytics. “We are pleased to have CallMiner as a strategic partner. Both companies share a customer centric working culture, a focus on reducing operating costs for our clients and are committed to improving customer engagement and outcomes. With complementary service expertise, we are looking forward to expanding our deliverables with Eureka CallMiner,” commented John Crouthamel, Executive Vice President of IVR Technology Group.
A pioneer in leveraging full speech-to-text, the widely accepted modern approach to speech recognition, CallMiner improves performance and customer insights by automatically transcribing 100% of customer conversations into structured data and intelligence. The partnership will allow IVR Technology Group and CallMiner to deliver faster discovery, reduce time to results and increase business returns as well as extract actionable and meaningful intelligence.
About IVR Technology Group
IVR Technology Group’s passion is to connect people to information in order to help companies improve customer experiences. IVR builds secure voice and text applications and focuses on compliance, data security and delightful user interactions. (http://www.ivrtechgroup.com)
Media Contact: IVR Technology Group | Ashley Friedman, Director of Marketing | email@example.com | 716-250-2800 |
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions. www.callminer.com.
Media Contact: Maureen Szlemp, CallMiner Marketing Director, Lead Generation | Maureen.firstname.lastname@example.org | 319-573-3312 |