BUFFALO, N.Y., December 13, 2018 – IVR Technology Group, a leader in multichannel business communications, today announces its strategic partnership with HealthPay24, a recognized innovator in patient financial engagement for healthcare providers. The strategic partnership will provide patients with an enhanced payment experience through the addition of effortless telephony functionality.
“By teaming up with HealthPay24, we will be able to provide patients with an over-the-phone payment option that is available 24/7 whenever and wherever they need it,” says Mike Byrne, CEO of IVR Technology Group. “By dialing into one number, patients can pay their bill, set up recurring payments, gain account balance information and more. Plus, patients can feel at ease knowing that the IVR system is built with their security in mind by meeting the highest level of HIPAA and PCI compliance standards.”
IVR Technology Group’s Compass Payments Suite will enable HealthyPay24’s customers to offer an automated payment process, freeing up more time for patient care representatives to send on engagement and service. The result is improved patient satisfaction, while also improving cash flow and revenue.
“Patient self-service is top of mind for healthcare providers. IVR provides a new value-add that meets patient demands of consumer-driven, convenient, payment options for healthcare services,” says Julie Gerdeman, president, HealthPay24. “We have seen many of our clients and providers in the industry enact IVR as part of their Digital Patient Experience strategy. IVR elevates that experience and delivers a powerful new revenue engine for providers facing increased pressure to collect on outstanding balances.”
The Compass Payments Suite is fully automated and is available 24/7 with a built-in notification system to remind patients that a payment is due or was received. And with HIPAA compliance and PCI Level 1 certification for transactions, the security of patient data is assured.
HealthPay24, an Invoice Cloud company, is a recognized leader in patient financial engagement and continues to pioneer consumer-driven solutions to the ever-increasing patient pay responsibility. Founded in 2001, the company has more than 15 years of success in helping providers optimize patient payments at POS and online. New patient self-service features enable providers to meet the patient demands of a better and more consumer-friendly payment experience. The solution manages the patient financial responsibility from pre- to post-service, provides flexibility and convenience for online and POS collections, and fuels productivity to financial posting and reconciliation processes. https://www.healthpay24.com/
About IVR Technology Group
IVR Technology Group’s passion is to connect people to information in order to help companies improve customer experiences. IVR builds secure voice and text applications and focuses on compliance, data security and delightful user interactions. We are fanatical about our customers’ success. https://www.ivrtechgroup.com/