IVR’s have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations.
Throughout my career, I have picked up a few practices to help increase the success of my projects and improve my own software development abilities. I will frame these practices through the lens of IVR systems, but most of them can be applied to any software domain. But first, if Google has directed you to […]
So, you have an IVR solution, but you don’t know if it’s a good one. I can help you with that, as can anyone who picks up the phone and calls your business.