Buffalo, NY: Following the announcement of Brent Snyder as the new CEO, IVR Technology Group has added Jim Barker as the new Chief Revenue Officer. IVR Technology Group continues its growth and will continue adding talent to serve the needs in the growing voice automation market.
Over the last 15 years, IVR Technology Group has developed custom IVR systems and solutions, providing automated voice and text solutions for many industries. The Compass IVR platform serves organizations ranging from consumer finance (credit cards and banks) and Electronic Bill Payment and Presentment (EBPP) to healthcare and government/utility providers with the following capabilities via voice and text automation.
- Account Balances
- Making Payments
- Setting Recurring Payments
- Account Status
- Customer Surveys
- Service Alerts
- Prescription Refills
- Appointment Setting
- Utility Meter Reading
- Call Tracking & Reporting
- Intelligent Call Routing
- Text & Voice Messaging
“Our customers are finding significant value in the use of our Compass Automation Platform, and we continue adding new customers. Jim’s customer engagement and leadership combine to be an exact fit for this phase of growth in our company,” stated Brent Snyder, CEO. “Jim is an authentic leader people trust. His heart to serve others and create extraordinary customer value fits with our team. His abilities to listen, understand, process through engagements, and help customers succeed will further enhance our growth.”
Jim joins IVR Technology Group with over 20 years of sales and marketing leadership experience, mostly in the technology space. “This opportunity is perfect for me,” stated Jim. “And it’s not just for the tremendous growth opportunity, which is significant. It’s an exceptional team. To grow and scale a business successfully, you need a solid foundation; ours is unparalleled!”
Snyder indicated as IVR Technology Group continues its growth in 2020, they will look to add additional locations. “We plan to extend our reach with our clients and grow our talent across various markets,” Snyder said. “We have a growing company with great people committed to serving customers. High performers are attracted to companies that make a difference.”
IVR Technology Group is a provider of secure voice and text applications with a focus on compliance and data security. Their mission is to be the engagement conduit that enables extraordinary experiences between companies and their customers. To learn more, visit http://www.ivrtechgroup.com or connect with us socially on LinkedIn, Twitter, Facebook, and Instagram.
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