November 19, 2019. Buffalo, NY – IVR Technology Group, a leader in hosted customer service automation solutions, welcomes their new CEO, Brent Snyder. Mr. Snyder will capitalize on the company’s current momentum and lead the growth of their core products that include:
- Compass Automation Platform: a full-stack CPaaS for voice and text automation
- Compass Payments Suite: processor-agnostic IVR payments automation for voice and text
- Compass Broadcast Suite: self-serve message broadcasting platform for voice, SMS/text, and email
“Joining a team with such a fanatical focus on creating WOW experiences with our customers is exciting,” stated Snyder. “Organizations are more challenged than ever with delighting customers and winning loyalty. We’re committed to working with them to overcome this challenge.”
Snyder joins IVR Technology Group with more than 30 years experience of building high performing teams. His talent and commitment to inspiring greatness were attractive to the company’s board.
“Every day I’m more and more impressed with the people and technology here,” continued Snyder. “This is a rare close-knit team dedicated to building world-class technology. It’s an honor, in this new beginning for the team, to take the next step in our company growth.”
Snyder also notes that today, the new battleground for differentiation is the customer experience. People want immediate gratification and to feel they are appreciated when communicating with companies. IVR Technology Group’s solutions elevate these customer experiences while improving efficiencies and reducing operational costs.
IVR Technology Group is a provider of secure voice and text applications with a focus on compliance and data security. Their mission is to be the engagement conduit that enables extraordinary experiences between companies and their customers. To learn more, visit https://www.ivrtechgroup.com, @IVRTechGroup on Twitter, or ivrtg.com/in on LinkedIn.
For more information or to learn more about IVR Technology Group, please call 1-800-438-1709.