If you follow CX gurus like Annette Franz and Shep Hyken, you know that one of the best ways to improve your customer experience is to improve your employee experience. In many ways, this may seem like an obvious connection, fulfilled employees feel invested in making customers happy. But how do you quantify the connection between improved customer experience and better satisfaction of customer-facing employees?
Infographic: Disjointed and Disgruntled
Well, we’ve worked with our partner RingCentral and CITE research to do just that; quantify employee satisfaction with the customer experience. And to make things even easier for you, we’ve condensed the results of the research into an easily digestible infographic below.
What It All Means
One of the most effective ways to make sure your frontline employees are satisfied with their jobs is to deflect the mundane queries to an automated system. This gives them more time to have meaningful interactions with your customers, to help solve their problems. Learn how our Managed CPaaS, the Compass Automation Platform, helped one of our customers do just that, deliver gold standard customer experiences.