The Pew Research Center found that 81% of Americans text regularly. Since the cell phone became something we couldn’t be without, text messages have been a big part of how we communicate.
To bring customers the convenience of paying anywhere, they need to sacrifice their security. Considering implementing an IVR payment solution to accept payments. Otherwise, things can get a little terrifying.
While some may argue that millennials share too much online, this couldn’t be further from the truth. It turns out they value their privacy. This is especially true when it comes to protecting their identity and making secure payments.
One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them.
Ad campaigns are designed to help represent a company’s brand using the most effective means possible. Unfortunately, some believe that there is no such thing as negative publicity. Turns out, there is. Here are some prime examples…
At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner.
One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them.
The IVR Technology Group and CallMiner partnership will deliver faster discovery, reduce time to results and increase business returns as well as extract actionable and meaningful intelligence.
In short, the Health Insurance Portability and Accountability Act, or HIPAA, is a federal law that was enacted to keep health care information private and confidential. The rule focuses on limiting the use and disclosure of personal health information.
Every year, influenza affects hundreds of thousands of people and can be lethal. The spread of the flu can be prevented with a few simple things. Sending out a text reminder can be a big part of that.
Compass Pay implementations have the same user experience as IVR Technology Group’s Compass Pay, pay by phone virtual terminal, but an added value for clients who prefer a VXML implementation.
To truly deliver information to your audience they should hear it directly from you. Fortunately, we live in an era where a message can be sent to a mass audience quite easily.
IVR Technology Group, a leader in secure voice and text applications, is pleased to announce that Mark Rayburn has joined the organization as Chief Operating Officer to accelerate growth and operational excellence.
Upgrading can be a wise investment that pays off. This doesn’t just pertain to equipment, but upgrading your payment service can help your business make more money in the long run.
If the menu tree for your IVR has too many options, your customers may hang up and call the competition. By cutting down options, your customers won’t be mashing the ‘0″ key to speak with an operator.
IVR Technology Group announced that it has completed the acquisition of Atlanta-based DemandVoice, a leading provider of VoiceXML hosting and platform provider of integrated phone payment solutions.