When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen. Here are some of the most common mistakes people make when it comes to designing their IVR-System.
At one point, companies needed to have a more reliable and secure method of accepting payments from customers. This led to the development of solutions that make it easy and convenient for customers to make payments.
With a simple mobile payment method, a company can provide services like paying your bills via text. It’s an undeniable mobile trend and giving your customers the ability to pay bills over the phone is just the beginning.
IVR Technology Group attended the 2016 Florida Self Storage Association Conference and EXPO. Here’s our thoughts on the conference…
Some businesses are still stuck in 1950. Postcards, or advertisements via mail in general, are old news. I mean, have you seen the internet?! 80% of people are currently using texting for business. Are you a statistic?
No company is perfect and sometimes mistakes or incidents, will happen. It’s important is to learn from one’s mistakes, but better to learn from the mistakes of others to be able to avoid them. Mistake – Improper Handling This example is both figurative and literal. In 2008, musician Dave Carroll said he and fellow passengers […]
Ransomware is a type of malicious software designed to block access to a computer system until a sum of money is paid. To put it bluntly, it can ruin a person or business’s reputation if the right precautions aren’t taken.
Radish Systems, an award-winning mobile/enterprise software company, and IVR Technology Group, a leading provider in interactive voice response solutions, are partnering to add visuals to phone calls in the healthcare remote patient engagement space.
In a recent interview with Variety, AMC Entertainment CEO Adam Aron said that the movie theater chain was making a move to appeal to millennials. Part of that would be allowing people to text during movies in the theater.
IVR Technology Group was recently awarded “Best Team: Healthcare” by InfoTech WNY at their annual event The Betas. The award is given to a team in WNY that has made a significant impact in the Healthcare industry in regards to Technology.
Customer service isn’t just about gaining customer loyalty, it’s about respect, it’s about word of mouth and that CEO “Bob” telling his other CEO friend, “Dan” that your company is simply the best. But at what point does Bob tell Dan that?
Today’s self-storage location needs more than just a staff that can move in tenants, collect payments, and secure possessions. The SiteLink Conference allows attendees to gain valuable insights about marketing, finance, and operations for their business.
Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer’s feedback.
A company wouldn’t run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line.
It’s important for retailers to have a proper security protocol in place, which would involve only using licensed software and making sure they are securely updated.
Ninety-one percent of Americans own a cell phone. More people use their phones to send or receive text messages than any other function. Here are just a few things text messages can help a business with.