IVR Technology Group, a secure voice and text application service provider, is proud to announce its recent merger with Phonologies, a global provider of contact center technologies and cloud-based voice platforms.
Americans aged 65 and older, the most-used methods of communication are more likely to make calls using cell phones and landline phones. Through VoiceXML, businesses can provide personalized support to their customers in a cost-effective manner.
One of the most valuable commodities a business can have is customer loyalty. Companies are able to attain this by meeting customer expectations of service which is both fast and reliable, as well as options that meet the needs of a customer.
Here are 10 industries that invested in IVR payment solutions and saw an increase in ROI. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds.
When the words “payment gateway” and “payment processor” are thrown around, do you really know what they mean? To put it bluntly, these are pretty complex terms that are often misunderstood. Here’s the difference…
Your customers want a quick, and convenient way to be able to handle their bills. Your company would like to find a quick, easy, yet secure method of accepting payments. Here are a few benefits of a pay by phone solution…
So, you have an IVR solution, but you don’t know if it’s a good one. I can help you with that, as can anyone who picks up the phone and calls your business.
Sometimes people like to gamble, like with the big Powerball Jackpot. However, you shouldn’t gamble when it comes to reaching your customers. We show you how to put the odds in your favor with options like SMS/texting.
IVR Technology Group is proud to announce its recent inclusion in the November 2015 Forrester Research Report – Vendor Landscape: Interactive Voice Response Solutions.
In a world that’s flatter, where competition is fierce, and differentiators are quickly lost, customer service is critical to building long-term relationships and a sustainable business.
When it comes to mobile payment solutions, consumers have many options. One of the top reasons that make people wary was concerns about security. This is a valid concern. Businesses benefit when they allow their customers to use mobile payments.
IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs.
Getting more qualified leads can definitely feel like a daunting and overwhelming task. Fortunately, there are programs out there that make this happen a bit quicker and easier, one being a special tool known as call tracking.
In a recent study, it was discovered that about 70 percent of consumers, across all generations, are more willing to trust banks that are current with technology. When only factoring for millennials, this number jumps to 85 percent.
So, it’s inevitable, mobile has taken over and people are obsessed with their smartphones. The bad news? More people are straining their eyes everyday. The good news? Businesses can really start to get their mobile strategies in place.
Whether preparing for a holiday feast, party, or just a weekly shopping run people will need to go to their local supermarket to stock up. This can seem like a chore when one not only has to prepare a list of what to get, but try to save money while doing so.