Hosted PBX is a cloud-based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs. Fortunately, services such as VoIP allowed business communications to evolve.
IVR systems allows for insurance companies to reduce expenses without sacrificing quality. If you’re looking to cut operating costs, and improve customer satisfaction, you should really consider implementing an IVR into your insurance company.
IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses.
Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted?
Customer service has always been synonymous with business. After all, treating customers well and delighting them is best for a business’s reputation. So, how does the contact center play a major part in handling customer communications?
Most customers want to be able to find their own solutions. When it comes to self-service, an IVR can help. Yet, some IVRs have too many options or put people on hold for more than they would like. Take self-service to the next level with VIVR.
Is your business PCI compliant or complacent? While it’s true that data breaches happen regularly to larger businesses, the impact on SMBs can be worse than you’d think.
When customers call, they expect to be able to get accurate answers quickly. If your business is successful, maybe it’s hard to keep up with demand. Cloud services can help to provide quality customer support your business needs.
Why are more businesses trusting their data to be stored on cloud providers? When it comes to client data, security should be of the utmost importance. Is a provider like AWS truly worth the investment?
Why are customers calling? How can your company make sure to meet their needs? The best way to help is to get them the answers they need as quickly as possible. However, one should not sacrifice quality for speed.
Security is a big concern for our customers. Cloud security software helps organizations mitigate risks associated with using cloud-based applications and services.
Why are so many call centers moving to a cloud-based platform? Call centers help businesses deliver technical support, help customers make payments, or answer customer questions.
How does a company measure the value of their website? If a company uses different means to attract a target audience to visit it must be doing something right. Drawing attention is meanless if those leads don’t convert to sales.
A quick, accurate and cost-effective way to collect data that’s relevant to your industry is via survey. Here are some tips on how to write a survey that gets results.
We recently attended the Self Storage Association’s Spring Conference & Trade Show. This is where people in the industry have the opportunity to learn from the best in the business, network with peers and meet with top suppliers.
When it comes to payment solutions, your company has many options to accept payment. However, some options are much riskier than others. When it comes to taking payments, your company should offer a solution that adheres to PCI DSS requirements.