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Payments Blog Posts

It's Easy To Get Started With Automated IVR Phone & Text Payments

It’s Easy To Get Started With Automated IVR Phone & Text Payments

Understanding The Impact Of IVR Payments By Phone

Understanding The Impact Of IVR Payments By Phone

Automated payments by phone is a core capability of the Compass Automation Platform and one of its most popular use-cases. To help you understand how we help you deliver frictionless payments by phone to your customers, we've put together a step-by-step explanation in this blog post.

Automated Payments By Phone: How It Works

Chatbot Demo Video: Payments By Text

Chatbot Demo Video: Payments By Text

Text-to-Pay is becoming a prevalent topic of conversation among current and future clients. And it's for a good reason. Paying by text message is the easiest way to pay your bills. In the age of COVID-19, it's the most touch-free payment method available. Best of all, from a customer experience standpoint, nothing could be more simple.

Make it Easy For Your Customers to Opt-In to Text Payments

Using Communication Automation To Improve Collections

Using Communication Automation To Improve Collections

We're Excited To Announce Our Partnership With Payroc

We’re Excited To Announce Our Partnership With Payroc

How Contact Centers with Remote Agents Handle Payments

How Contact Centers with Remote Agents Handle Payments

We're Excited To Announce Our Partnership With Bluefin

We’re Excited To Announce Our Partnership With Bluefin

In our chats with current and future clients, we've come to learn many of their pain points. With contact centers and large customer service departments, a significant issue is often the inefficiencies in accepting callers' payments. Some companies are employing clean desks...

Video: Automating Payments By Phone For Contact Centers

How Contact Centers Handle Customer Payments

How Contact Centers Handle Customer Payments

Calculating The ROI of an IVR Payment Solution

Calculating The ROI of an IVR Payment Solution

Making Your Payments in a Post-COVID World

Making Your Payments in a Post-COVID World

How IVR Systems Help With Contactless Payments

How IVR Systems Help With Contactless Payments

Selecting an IVR System for Payment Processing

Selecting an IVR System for Payment Processing

The Rise, Fall and Potential Death of Paper Checks

The Rise, Fall and Potential Death of Paper Checks

Credit Card Security and PCI Compliance Definitions

Credit Card Security and PCI Compliance Definitions

Driving Adoption of Payments By Phone

Driving Adoption of Payments By Phone

Why IVR Payments During COVID-19

Why IVR Payments During COVID-19

How Contact Centers Can Take Payments While Staff is Working Remote

How Contact Centers Can Take Payments While Staff is Working Remote

Business After COVID-19: Paying Without Touching

Business After COVID-19: Paying Without Touching

IVR Payments By Phone Call Flow: Video

IVR Payments By Phone Call Flow: Video

Customer Stories: Electronic Billing Platform For Utilities

Customer Stories: Electronic Billing Platform For Utilities

Omnichannel Payments For Electronic Billing Platforms: What You Need To Know

Omnichannel Payments For Electronic Billing Platforms: What You Need To Know

Consumer Finance And Compliance News Roundup

Consumer Finance And Compliance News Roundup

Friends Don't Let Friends Give Credit Card Details To Live Agents

Friends Don’t Let Friends Give Credit Card Details To Live Agents

PCI DSS 4.0 Update: Looking Ahead At The Coming Changes

PCI DSS 4.0 Update: Looking Ahead At The Coming Changes

How to Increase Revenue With an IVR Payments By Phone Solution

How to Increase Revenue With an IVR Payments By Phone Solution

3 Guidelines For Choosing An EBPP Platform

3 Guidelines For Choosing An EBPP Platform

Popular Payment Trends

4 Popular Payment Trends To Hit Today’s Market

Data Security

Me, Myself & PCI: Know Your Role When It Comes To Data Security

Accelerate Accounts Receivable

How To Accelerate Accounts Receivable In A Utility Company

PCI Compliance Small Business

What You Need To Know About PCI Compliance In Your Small Business

PCI Compliance Checklist

12 Step PCI Compliance Checklist To Protect Customer Payment Data

IVR Medical Billing

Pay By Phone For Medical Billing And Why You Need To Use It

No matter if it's home and property, life, automobile, or health insurance. When it comes to mobile payments, your agency should provide your policyholders with the best customer experience possible.

Popular Payment Solution For Insurance Companies

Collect Rent Payments

How To Improve The Way You Collect Rent Payments

Boost Business

Want to Boost Business? Tell The Paper Check to Bounce!

Mobile payments are on the rise, and Black Friday 2016 was proof of this. A new study from Adobe showed that U.S. shoppers used a mobile device to spend $1.2 billion during the biggest shopping day of the year.

Retailers: Is Your Payment Solution Putting Customers At Risk?

Mobile Payments

Do Customers Want to Make Mobile Payments?

Accept Payments By Check

Payment Method Risks And How To Solve Them

Millennial Consumers

What Kind Of Payment Methods Do Millennials Prefer?

Upgrading can be a wise investment that pays off. This doesn't just pertain to equipment, but upgrading your payment service can help your business make more money in the long run.

4 Tips To Help You Upgrade Your Business Successfully

Increase ROI

Should You Invest In An IVR Pay By Phone Solution?

Better Payment Solution

Do Your Customers Need A Better Payment Solution?

Customer Payments

You Need to Know How to Market to Millennials

Secure Payment Solutions

Afraid of Hackers? Here’s How To Secure Payment Solutions

Payment Solution

How To Have a Big League Payment Solution

Customer Payment

Bill Payments Made Simple: 3 Methods Customers Love

Here are 10 industries that invested in IVR payment solutions and saw an increase in ROI. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds.

11 Industries Using IVR Pay By Phone Solutions

When the words

Payment Gateway vs. Payment Processor

Your customers want a quick, and convenient way to be able to handle their bills. Your company would like to find a quick, easy, yet secure method of accepting payments. Here are a few benefits of a pay by phone solution...

9 Benefits Of An IVR Pay By Phone Solution

When it comes to mobile payment solutions, consumers have many options. One of the top reasons that make people wary was concerns about security. This is a valid concern. Businesses benefit when they allow their customers to use mobile payments.

How To Adopt A Mobile Payment Solution For Your Business

Personal Checks

Should Your Business Still Accept Personal Checks?

When it comes to easy payment solutions, there are many options available. Customers want a quick and easy way to make payments. So, is a mobile wallet a good idea? Which mobile wallet should you look at? We've got the answer!

Which Mobile Wallet Reigns Supreme?

However, you don’t have to be Buddy the Elf to start feeling better about the season. Research shows that donating to charity increases happiness. But the question remains -- what donation method do people feel most comfortable using?

What Payment Method Should Charities Offer For Donations?

When it comes to payment solutions, there are many ways in which your customers can pay. When it comes to accepting payments, your company needs to offer a solution that is simple yet doesn't put a customer's data at risk.

What Is The Most Secure Payment Method?

To be most effective, your payment reminder notification system should direct your renters directly to a platform on which they can make a payment as soon as they receive their payment reminder notification.

Self Storage: 3 Tips To Collect Rent Easier From Tenants

Many utility customers would prefer an automated bill pay solution that makes the payment process hassle-free and paperless. Here's how to make that possible...

Utility Companies: Here’s How To Reduce Late Payments

With Compass Broadcast, you can create, manage & store contact lists to send out a text or voice message blast. Your tenant’s contact information is stored in our secure system, so it stays safe.

Landlords: A Pay By Text Solution For Tenants

Allowing more options to collect payments, will vastly improve the healthcare industry by allowing hospitals to focus more on the health of their patients, rather than how a bill will be paid.

Improving The Healthcare Industry One Payment At A Time

Bill Payment

The Problem With Paying Bills

Security & Compliance Blog Posts

HIPAA Compliance Considerations For Call Tracking

HIPAA Compliance Considerations For Call Tracking

How To Select a HIPAA Compliant Technology Partner

How To Select a HIPAA Compliant Technology Partner

How To Choose a PCI DSS QSA Auditor

How To Choose a PCI DSS QSA Auditor

PCI DSS Compliance Has Been Declining For Three Years

PCI DSS Compliance Has Been Declining For Three Years

HIPAA Compliance

Here’s What You Need To Know About HIPAA Compliance

A company wouldn't run a computer network without some sort of virus protection or firewall. Yet even with these safeguards in place, they still can leave an access point for malicious hackers. That would be their VoIP phone line.

Toll Fraud Costs Businesses Billions

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