IVR Technology Group

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IVR Technology Group, a leader in multichannel business communications and payments, today announces its world-class Net Promoter Score (NPS) of +83. The score is based on a customer survey sent in August of this year.

As IVR Technology Group continues to add more members to their growing team, the company is particularly interested in filling a few more business development positions to help respond to the increasing demand for its products and services.

IVR Technology Group, a leader in multichannel business communications, has been named one of the fastest growing companies in Western New York by Buffalo Business First. Read more about the news here.

IVR Technology Group announced the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams. The new contact center product offers a full suite of multi-channel features.

IVR Technology Group announces the acquisition of a new 4,700 square foot office in Amherst, NY to continue its accelerated growth. The new space will accommodate the company’s growing headcount, and serve as its new global headquarters.

IVR Technology Group announces that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies looking for more options when making payments.

IVR Technology Group revealed that they are an official value-added reseller, systems integrator, and secure hosting provider for the XCALLY Omnichannel Contact Center and now offer both current and future customers a chance to unify communications.

Once upon a time, it cost an arm and a leg to get those “big business” phone features like an automated attendant all the way down to phone conferencing. This was known as a traditional PBX system.

Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) – IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to their growing Customer Experience team. Prior to joining IVR Technology Group, Christopher Miano had consulted […]

Industry​ ​Veteran​ ​Joins​ ​Growing​ ​Communications​ ​Technology​ ​Company​ ​in​ ​Buffalo. Buffalo,​ ​NY​ ​(November​ ​14,​ ​2017)​ ​-​ ​IVR​ ​Technology​ ​Group​ ​continues​ ​its​ ​growth​ ​and​ ​recent hiring​ ​spree​ ​with​ ​the​ ​addition​ ​of​ ​Bill​ ​Irvine​ ​as​ ​Chief​ ​Marketing​ ​Officer​ ​to​ ​amplify​ ​the​ ​company’s branding​ ​and​ ​marketing​ ​strategies.​ ​Bill​ ​Irvine​ ​has​ ​over​ ​20​ ​years​ ​of​ ​experience,​ ​having​ ​worked on​ ​B2B​ […]

Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data.

IVR Technology Group announced the relaunch of their product, pay by phone. Touted as an “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”