Offer Your Customers 24/7/365 IVR Phone Payments With
Commerce Bank & IVR Technology Group
Secure Payments By Phone
We’ve partnered with Commerce Bank to provide your customers with 24/7/365 automated payments by voice and text. The Payments application of our Compass Automation Platform is seamlessly integrated with Commerce Bank and compatible with any phone system.
In most cases, all you need to do is provide us with the authentication data, your PayTrace merchant ID, and we’ll help facilitate of the rest. Typically, you’ll see an increase in electronic payments of 10% to 15%, and your customers will enjoy a complete automated contactless phone payments experience.
A Complete Phone Payment Solution
- Always on 24/7/365 phone payments
- PCI DSS Level 1 certified service provider
- NACHA compliant for ACH transactions
- HIPAA compliant for healthcare transactions
- Integrated with PayTrace
- Cloud-based infrastructure
- Supports multiple MIDs
- Supports surcharges
- Increase FTE efficiency
We Make It Easy
Four Steps To Secure Payments By Phone
Evidence & Impact
How Payments By Phone Helped Three Customers
Healthcare Facility
A large healthcare network used IVR payments by phone to improve internal efficiencies and gained the unexpected benefit of reduced AR.
Hospital CFO, “Our IVR helps our patients make a payment when they want to pay, in a secure, self-service way, that is on 24/7/365, giving them another contactless way to pay. We believe that because of that ease, our accounting team reports a significant reduction in overdue accounts.”
Q1 Evidence: 68,601 minutes with 8,113 payments
Q1 Impact: $4,440,000 revenue collected, $547 average bill
Large Utility
A regional utility originally adopted IVR payments for PCI compliance but found vast improvements in staff efficiencies.
Utility Comptroller, “The IVR application has completely transformed the way we take payments. In the past we had live agents handling payment calls all day long, this was both inefficient for our staff and out of PCI compliance. Since we deployed our IVR, we have seen consistent adoption from our users and ALL phone payments are now made via the IVR, freeing up our agents to handle our customers’ needs.”
Q1 Evidence: 654,758 minutes with 76,214 payments
Q1 Impact: $13,947,162 revenue collected, $183 average bill
Waste Management
A residential and commercial waste management company originally adopted IVR payments as a competitive advantage and discovered significant cost savings.
CFO, “Thanks to being able to offer 24/7 IVR payments, we were able to win new contracts in municipalities that required it. What we didn’t anticipate was the huge reduction in calls to our service agents to make payments. We were able to reassign those people into other roles, and realize a significant reduction in customer service costs.“
Q1 Evidence: 114,234 minutes with 18,462 payments
Q1 Impact: $1,550,808 revenue collected, $84 average bill
Fast, Efficient, Contactless, Secure
Today’s consumers want to have options. An important option for everyone is more ways to make contactless payments. Once our Payments solution is deployed, your customers will have a new option for contactless payments through Commerce Bank. An option that’s fast, efficient, and most importantly, self-serve for customers. Payments by voice and text help you help your customers and help you with better efficiency and customer satisfaction.
We are a certified PCI DSS Level 1 service provider, NACHA compliant for payments by eCheck, and HIPAA compliant for healthcare payments. Our PCI attestation is available upon request
