• Skip to primary navigation
  • Skip to main content
  • Skip to footer
IVR Technology Group

IVR Technology Group

  • solutions
    • Voice Surveys:
      Real-time customer feedback
    • Payments:
      Automated payments by phone & text
    • Outbound:
      Omnichannel outbound campaigns
    • Self-Service:
      Customer Engagement Automation
  • resources
    • Webinar Replay
      Customer Feedback Maturity Model
    • Guidebook
      Customer Feedback Maturity Model
    • eBook
      Automated Voice Surveys
    • eBook
      Automated Payments by Phone
  • about
    • About Us
    • Security First
    • Careers
    • Our Valued Partners
  • contact
  • blog

All About Payments

pbp
newphoneDark2

Everything You Need

Automated payments by voice and text are ideal for offering your customers an additional layer of contactless payment options. The Payments application of our Managed CPaaS, the Compass Automation Platform, effortlessly integrates with your data, your payment processor, and your telephone systems. Your customers will enjoy a complete automated payments experience.

24/7/365 Customer Experience

More and more consumers and homeowners aren’t writing checks, frequenting web portals, or banking traditionally. Automated payments by voice and text provide this growing consumer segment the excellent customer experience they crave, on the modality they choose. And with automated payment reminders by text, you’ll improve engagement while reducing late payments.

Managed Platform

We manage all the data systems integrations, processor/gateway integrations, IT, telephony needs, and security for you. And for integration partners with hundreds or even thousands of merchants and billers, we do all the onboarding and phone number activation to get them up and running. Best of all, with consumption-based pricing, there’s minimal capital expense upfront and predictable monthly costs.

Helpful Downloads
Downloadable PDF Information Sheets

Payments Training Deck

Here is your PDF of the “All About Payments” deck that we reviewed together. As new additions are added to the deck, this link will always contain the most current version.

download

Payments Call Flow

This comprehensive diagram illustrates all the potential ways a caller may access our payments application, and complete their transaction.

download

Sales Sheet

This is our stock sales sheet (due to be updated) automated payments by voice and text. We often refine the copy and design of this sheet for while-labeling or co-branding.

download

Recent Blog Posts
Lots of helpful information about automated voice surveys by phone.

It's Easy To Get Started With Automated IVR Phone & Text Payments

It’s Easy To Get Started With Automated IVR Phone & Text Payments

Understanding The Impact Of IVR Payments By Phone

Understanding The Impact Of IVR Payments By Phone

Automated payments by phone is a core capability of the Compass Automation Platform and one of its most popular use-cases. To help you understand how we help you deliver frictionless payments by phone to your customers, we've put together a step-by-step explanation in this blog post.

Automated Payments By Phone: How It Works

Chatbot Demo Video: Payments By Text

Chatbot Demo Video: Payments By Text

Text-to-Pay is becoming a prevalent topic of conversation among current and future clients. And it's for a good reason. Paying by text message is the easiest way to pay your bills. In the age of COVID-19, it's the most touch-free payment method available. Best of all, from a customer experience standpoint, nothing could be more simple.

Make it Easy For Your Customers to Opt-In to Text Payments

Using Communication Automation To Improve Collections

Using Communication Automation To Improve Collections

We're Excited To Announce Our Partnership With Payroc

We’re Excited To Announce Our Partnership With Payroc

How Contact Centers with Remote Agents Handle Payments

How Contact Centers with Remote Agents Handle Payments

We're Excited To Announce Our Partnership With Bluefin

We’re Excited To Announce Our Partnership With Bluefin

In our chats with current and future clients, we've come to learn many of their pain points. With contact centers and large customer service departments, a significant issue is often the inefficiencies in accepting callers' payments. Some companies are employing clean desks...

Video: Automating Payments By Phone For Contact Centers

How Contact Centers Handle Customer Payments

How Contact Centers Handle Customer Payments

Calculating The ROI of an IVR Payment Solution

Calculating The ROI of an IVR Payment Solution

Making Your Payments in a Post-COVID World

Making Your Payments in a Post-COVID World

How IVR Systems Help With Contactless Payments

How IVR Systems Help With Contactless Payments

Selecting an IVR System for Payment Processing

Selecting an IVR System for Payment Processing

The Rise, Fall and Potential Death of Paper Checks

The Rise, Fall and Potential Death of Paper Checks

Footer


IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
Important Links
Contact Us
Security
Privacy Policy
Privacy Choices
compliance

© 2025 · IVR Technology Group, LLC · all rights reserved