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From The IVR Technology Group Blog

8 Best Practices To Deliver Delightful IVR Experiences

IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel also...

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How To Market Your Small Business Online

If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...

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Bill Irvine Joins IVR Technology Group As Chief Marketing Officer

Industry​ ​Veteran​ ​Joins​ ​Growing​ ​Communications​ ​Technology​ ​Company​ ​in​ ​Buffalo. Buffalo,​ ​NY​ ​(November​ ​14,​ ​2017)​ ​-​ ​IVR​ ​Technology​ ​Group​ ​continues​ ​its​ ​growth​ ​and​ ​recent hiring​ ​spree​ ​with​ ​the​ ​addition​ ​of​ ​Bill​ ​Irvine​...

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