Compass
Payments Suite SM
Accept automated IVR payments by phone, text, chatbot, and social media.
Secure. Fast. Convenient
We Booked 15% More Revenue
“After integrating pay by IVR into our billing platform, we experienced a 15% increase in overall revenue.”
- CEO of EBPP Software Company
IVR Payments By Phone, Text, Chatbot, and Web.
Up To 54% More Electronic Payments: Billers who work to drive adoption amongst their customers see a 50% or more increase in electronic payments.
Seamless Integration With Your Platform: The Compass Payments Suite SM; is designed for integration with electronic billing platforms to provide effortless IVR payments by phone or text.
Customer Records: Compass Payments Suite can update customer records in real time through an API, or flat files synchronized through SFTP.
Relentless Security: Our IVR payments suite is PCI Level-1 certified and HIPAA compliant for both payment security, and safeguarding of customer records.
Total Support Partner Program: Our partner program is focused on your success from assisting in selling through to your end user billers to helping them increase adoption amongst payers.
Delight Customers. Reduce Costs. Increase Efficiency.
Delight Your Customers With Payments On Their Terms
Customers are more and more demanding of the business they frequent. The Compass Payments Suite enables you to deliver the multi-channel payment options they’ve come to expect.
Reduce Customer Service Costs With 24/7 Automated Payments
Agents will be spending less time checking account balances and taking payment information, and more time working with customers on solving their issues.
Increase Efficiency With A Scalable And Secure Payments Suite
We take all the hassles and risks of managing PCI and NACHA compliance off your hands with a secure platform scalable to hundreds of simultaneous calls.
Passionate About Success, Your Success
Our most important company core value is, “Deliver Wow As A Service.” We not only live and breath it, but we’ve also quantified “WOW” with our 83+ NPS from our August 2018 survey.
Learn more about how we make heroes by being passionate about your success.
Compass Payments Suite Features
PCI Level 1 Certified
Ensure your PCI compliance by removing manual human interactions.
24x7x365 Automation
Automated payment solution collects payments while you're sleeping.
Multilingual
English, Spanish, and many other languages are supported.
Real-time Integration
Live integration for account validation, balance look-ups, posting payments.
Your Voice Talent
Keep brand continuity intact by using your voice talent for IVR prompts.
Bring Your Gateway
Compass works perfectly with any payment processor, gateway or merchant account.
Credit, Debit, Check
Compass accepts all major credit and debit cards, and e-checks via ACH
NACHA Compliant
Compass is compliant with the National Automated Clearing House Association.
Speech Recognition
Automated speech recognition supports real-time alphanumeric input and prompts.
Saved Payment Info
Reduce call time with live integration to pull up saved payment information.
Stored Payments
Users can set up stored payment information for recurring payments.
Multiple Payments
Offer your users the ability to make a payment on multiple accounts, with one call.
Convenience Fees
Set up flat fees, percentage fees, or a hybrid model depending on your needs.
Custom Call Flows
Complex call flows, specific to your needs are easy to set up and maintain.
Split Fees
Compass can split the convenience fees from the payment, for deposit in another account.
Collect Opt-Ins
Compass can collect user recurring payment opt-ins for your payment program schedule.
Text Receipts
Users can select to receive payment receipts by text message, once payment is complete.
Transfer Out
Compass can transfer the call to an agent at any time, upon user request or transaction problems.
Delight Customers Across Multiple Industries
Electronic Bill Presentment
Offer multi-channel payments to your customers, and watch electronic payment adoption increase by as much as 50%.
Healthcare & Patient Services
Offer patients the ability to pay any time they want, from anywhere, and with the added privacy and security of full HIPAA compliance.
Utilities & Municipalities
Offer your customers or taxpayers the flexibility, convenience, and privacy of paying through whatever channel suits them best.
Self Storage Businesses
Storage customers are often on the go, Compass Payments Suite ensures they can quickly make payments from anywhere at any time.
Property Management Systems
The residential rental industry is in transition as a new generation of renters are demanding a wide range of payment options.
Nonprofits & Charities
Offer your mature donors an easy and secure phone payment option, while offering Millennials their preferred alternative channels.
IVR Payments By Phone Webinar For Sales
Pre-Recorded Webinar
We recently gave this webinar to the sales team at one of our partners.
It begins with a basic overview of the market pressures pushing companies to offer more payment options on more channels.
Then we get into a basic overview of how the Compass Payments Suite works for payments by IVR (Interactive Voice Response).
We wrap it all up with a review of the value proposition and how we support our partners through our Partner Program.
Enjoy!