For a Multi-Channel World
Our Compass Payments Suite is an all-in-one, swiss army knife solution to alert when payments are due, and accept secure payments by phone, text, web, chatbot or social media.
chat & social
Let Your Customers Pay How They Want
When we say, “Compass Payments is the all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept secure payments by phone, text, or web,” we’re not just dreaming up juicy marketing slogans. The Compass Payments Suite is exactly what you need to deliver a delightful payment experience to your customers.
Compass Payments Suite Features
Packed with everything you need for a delightful end-to-end payment and billing experience for your customers.
PCI Level 1 Certified
Ensure your PCI compliance by removing manual human interactions.
Automated payment solution collects payments while you're sleeping.
English, Spanish, and many other languages are supported.
Live integration for account validation, balance look-ups, posting payments.
Your Voice Talent
Keep brand continuity intact by using your voice talent for IVR prompts.
Bring Your Gateway
Compass works perfectly with any payment processor, gateway or merchant account.
Credit, Debit, Check
Compass accepts all major credit and debit cards, and e-checks via ACH
Compass is compliant with the National Automated Clearing House Association.
Automated speech recognition supports real-time alphanumeric input and prompts.
Saved Payment Info
Reduce call time with live integration to pull up saved payment information.
Users can set up stored payment information for recurring payments.
Offer your users the ability to make a payment on multiple accounts, with one call.
Set up flat fees, percentage fees, or a hybrid model depending on your needs.
Custom Call Flows
Complex call flows, specific to your needs are easy to set up and maintain.
Compass can split the convenience fees from the payment, for deposit in another account.
Compass can collect user recurring payment opt-ins for your payment program schedule.
Users can select to receive payment receipts by text message, once payment is complete.
Compass can transfer the call to an agent at any time, upon user request or transaction problems.
Multiple Channels & Multiple Industries
Electronic Bill Presentment Systems
Compass Pay is the ideal solution for a wide range of BPO (business process outsourcing) companies specializing in electronic bill presentment. Offer multi-channel payments to your customers, and watch their faces light up.
Healthcare & Patient Services
Not many things are more stressful than dealing with payments for health care services. Offer your patients the ability to pay any time they want, from anywhere, and with the added privacy and security of non-voice channels.
Self Storage Businesses
Your storage customers are often on the go and not receiving regular US mail. Integrating Compass Pay into your billing process helps to ensure your renters receive payment reminders no matter where they are and quickly take payments from anywhere.
Property Management Systems
The residential rental industry is in transition as a new generation of renters who are accustomed to a wide range of payment options are dominating your business. Offer them the choices they demand.
Nonprofits & Charities
It’s no secret that donor outreach is getting more difficult as your core donors age and Millennials are harder to reach. Offer your mature donors an easy and secure phone payment option, while offering Millennials their preferred alternative channels.
Public Utilities & Municipalities
Offer your utility customers or taxpayers the flexibility, convenience, and privacy of paying through whatever channel suits them best. Provide a phone number in monthly statements for fast confirmation of account information and seamless payment options.
These exceptional solutions are often paired with the Compass Payments Suite for an excellent lingering satisfaction on your fiscal palate.
Save Time and Money
Using the integrated message broadcasting, you can alert people the payments are coming due, or that their payment has become past-due. This feature helped a major university hospital reduce accounts receivable by more than thirty percent. And what people really appreciate is the ability to being a pay-by-text transaction when they receive the text alerts.
Highest Security and Reliability
The Compass Payments suite is hosted on our highly secure PCI Level 1 certified cloud and is also ISO 27001 certified and NIST 800-53 compliant. That means the highest possible level of security and the ability for you to de-scope your PCI compliance requirements. And, with a 99.99% uptime guarantee, our cloud rapidly scales to accommodate any peaks in call volume.
A True Multichannel Solution
The Compass Payments Suite offers your customers the multi-channel flexibility today’s users have come to expect. Easily integrated into your contact center workflow, callers can be transferred to make a payment by phone at any time and transferred back when the transaction is complete. Or, offer the added privacy of visual IVR, web, text, or even through a chatbot via your website support chat function.
We’re Passionate About Supporting You
We say it all the time; we love your success. It begins with sales engineering and crafting the exact solution your business needs. But what sets us apart is our follow-through commitment to deliver WOW as a service. Our support team is known for their constant attention to your continued needs and rapid response to any issues that might come up. We want you to be a hero in your organization, and we’re configured to make sure that happens. That’s why the Compass Payments Suite is the leading solution, facilitating over half a million transactions every month.
It’s Time To Go Multi-Channel!
Give your customers the flexibility of choosing their favored way to make payments. We’d love to have a chat about how we can increase efficiency, lower payment costs, de-scope your PCI requirements and make you a hero.
So fill out the form here to get in touch with our friendly team, and start thinking about what color cape you want.
Recent Articles From Our Blog
Here at IVR Tech, everyone blogs! Below are some of our most recent insights on payments, PCI compliance, and related topics.