Powerful Voice & Text
To Serve Your Customers 24/7/365
Automated IVR payments by voice and text are ideal for offering your customers an additional layer of contactless payment options. The Payments application of our Managed CPaaS, the Compass Automation Platform, effortlessly integrates with your data, your payment processor, and your telephone systems. Your customers will enjoy a complete automated payments experience:
Easily adapts to any message flow or payment process you require.
Built-in integration with many payment processors and gateways.
API connection for real-time reconciliation of customer account data.
PCI DSS Level 1 Certified Service Provider, NACHA and HIPAA compliant.
Cloud-based infrastructure is compatible with any phone system.
Send A Payment Notification With 3 Options
Today’s consumers want to have options. With Pay By Text, you offer all the options your customers could want. First, with the Broadcast function of the Compass Automation Platform, you can send them a friendly payment due notification with three convenient options:
Option 1: Text To Pay
This option is the ultimate in both security and convenience. When your customer has saved their payment method, making a payment is as simple as responding with “PAY” to your text notification. Once the transaction is complete, the customer receives a text receipt with the confirmation number provided by your gateway or payment processor.
Option 2: Secure Mobile Web Form
If they’d like to use a different payment method or never saved one, we provide a link to a secure form to enter their details. When possible, we can even pre-fill the form with the information available from your customer database. Once the payment is complete, they’ll receive a confirmation through their preferred method; email or text.
Option3: Pay By Phone IVR
Not everyone has reliable mobile Internet access when they need to quickly and easily make their payment. Others may be concerned about the security of their mobile connection. These reasons are why it’s important to provide a method to pay by phone with the Compass Automation Platform Payments IVR in the text notification.
Options, today’s consumer loves options.
Complete Feature List
PCI Level 1 Certified
Ensure your PCI compliance by removing manual human interactions.
Automated payment solution collects payments while you're sleeping.
English, Spanish, and more than 20 other languages are supported.
Live integration for account validation, balance look-ups, posting payments.
Your Voice Talent
Keep brand continuity intact by using your voice talent for IVR prompts.
Bring Your Gateway
Compass works perfectly with any payment processor, gateway or merchant account.
Credit, Debit, Check
Compass accepts all major credit and debit cards, and e-checks via ACH
Compass is compliant with the National Automated Clearing House Association.
Automated speech recognition supports directed-speech in over 20 languages.
Saved Payment Info
Reduce call time with live integration to pull up saved payment information.
Users can opt-out of text messages at any time.
Offer your users the ability to make a payment on multiple accounts, with one call.
Set up flat fees, percentage fees, or a hybrid model depending on your needs.
Custom Call Flows
Complex call flows, specific to your needs are easy to set up and maintain.
The Compass Automation Platform can handle a high number of simultaneous calls.
Compass can collect user recurring payment opt-ins for your payment program schedule.
Users can select to receive payment receipts by text message, once payment is complete.
Compass can transfer the call to an agent at any time, upon user request or transaction problems.