Reduced Accounts Receivables
"The Broadcast suite helped us reduce late payments by 60% when we started sending payment due notices."
- CFO of large university hospital
Compass Broadcast Suite SM
Formerly known as “nResponse,” the Compass Broadcast Suite is your go-to solution to push voice, text/SMS, and email notifications to your customers and prospects. And since we’re relentlessly compliant with the FTC Telemarketing sales rules, you have the peace of mind that you’re using the right solution.
Automatically send appointment reminders to your customers or patients.
Keep your customers and prospects informed of important events or changes in your company.
Ideal for public utilities, notify customers of service disruptions or planned maintenance.
Target your best or dormant customers with special promotions, offers or event announcements.
Delight Customers. Reduce Costs. Increase Efficiency.
Proactive Alerts Mean Happy Customers
Unexpected outages can happen to even the most modern utility companies. Research shows that customers want to be informed as soon as possible, and when informed, are much less likely to complain.
Automated Alerts Reduce Call Center Load
Pushing important service alerts or changes is an important strategy for reducing call center load for utilities and service companies.
Sometimes People Need Reminders
Sending out voice, text or email reminders for payments coming due or overdue can drastically reduce accounts receivables. One large university hospital reduced late payments by over 60% with this one simple strategy.
Compass Broadcast Suite Features
Keep safe your customer’s contact information with our legendary security.
Create, manage and store your contact lists in our secure online portal.
Built-in options to record any type of voice call, or use our professional talent.
Provide opt-out options and merge your own opt-out lists to manatain your reputation.
Use our state of the art text-to-speech option, or upload your own audio files.
Define redial frequency when a call is not answered or busy signals are received.
Our modern user interface is clean and simple. If you can install apps on your smartphone, you can send messages.
Register your own phone numbers to display as the caller ID on your outbound voice campaigns.
Integrated reporting shows the effectiveness of voice, text and email campaigns in realtime.
Simultaneously send voice messages, text alerts and emails with one simple click.
Any call volume is easily supported with our highly-elastic and reliable cloud infrastructure.
Emergency notifications need to be sent immediately. Our infrastructure supports rapid deployment and rapid sending.
Keeping your customers informed of planned disruptions, outages, or other unexpected events is no longer just a convenience, in many cases you’re bound by regulatory requirements to do so.
Use the Compass Broadcast Platform to send out appointment reminders, holiday hours notifications, payment reminders or special service announcements.
Push special offers out to all your customers, create one-off offers for your best customers or keep them engaged by announcing new products or services.
Electronic bill presentment companies can send people reminders of a payment coming due. But you don’t need to be bill presentment company to send payment reminders.
Finance & Banking
Send your traders alerts when certain market conditions are met, or let depositors know of changes in hours or other services.
Nail salons, hair salons, pet groomers, daycare, senior services and a host of other service companies can send alerts to confirm appointments, send status, and more.
Compass Broadcast Suite Webinar
We recently created this on-demand webinar for one of our channel partners.
It covers all the components of the broadcast suite administrative functions, managing the CRM, creating messages and broadcasting across multiple channels.