A Complete Toolkit
For Outbound Voice & Text Campaigns
Easily push outbound voice and text campaigns with the Broadcast application of our Managed CPaaS, the Compass Automation Platform, your go-to solution to keep people informed. Outbound campaigns are easy to set up and deploy for voice, email, and SMS. For voice campaigns, you can easily upload voice recordings, call in to create a recording, or choose text-to-speech in over 50 languages and dialects.
Reminders
Send out reminders for appointments, payments coming due, and more.
Updates
Keep people informed of important events or changes in your company.
Alerts
Ideal for public utilities, notify customers of service disruptions or planned maintenance.
Promotions
Target specific groups (with opt-in) with special offers, promotions, or events.
Surveys
Send outbound notifications for responses to your customer or employee survey.
Create Outbound Campaigns
In A Clean Modern UI
Benefits
Of Outbound Campaigns on the Compass Automation Platform
Engaged Customers
Keep customers and prospects informed of important progress or next steps in a long onboarding process. A simple text message with the status of a mortgage application or life insurance in underwriting will go a long way in building trust. Today’s consumer expects to be engaged by the brands they choose, confirm they made the right choice.
Reduce Contact Center Load
Service disruptions and scheduled maintenance are a given for utilities and technology providers. Even though it might be bad news like a power or cable outage, no one likes to be in the dark. Keep people informed and prevent unnecessary load on your contact center agents by sending out alerts and status updates. Remember, people like to feel that you’re engaging them.
Reduce Account Receivables
Today’s customers are busier than ever before. They often appreciate a friendly reminder that a payment is due or overdue. Many of our customers using the Compass Automation Platform’s Payments application send out reminders when a payment is coming due. In fact, Broadcast has been so effective at reducing account receivables; billing platforms combine it with our Payments solution to communicate with millions of consumers.
People Prefer Text Messaging
Nearly 85 percent of consumers use text messaging every day, and they open 98% of text messages within two hours. In a recent study, more than two-thirds of people surveyed would prefer communicating with businesses by text messaging rather than by phone. Engage with your customers over their preferred channel. Something as simple as periodic one-question text surveys can give you valuable real-time data and shows customers you value their feedback.
Complete Feature List
Secure Storage
Keep safe your customer’s contact information with our legendary security.
Contact Management
Create, manage and store your contact lists in our secure online portal.
Record Your Calls
Built-in options to record any type of voice call, or use our professional talent.
Opt-Out Management
Provide opt-out options and merge your own opt-out lists to maintain your reputation.
Text To Speech
Use our state-of-the-art text-to-speech option, or upload your own audio files.
Intelligent Redialing
Define redial frequency when a call is not answered or busy signals are received.
Self Serve
Our modern user interface is clean and simple. If you can install apps on your smartphone, you can send messages.
Customized Caller ID
Register your own phone numbers to display as the caller ID on your outbound voice campaigns.
Realtime Reporting
Integrated reporting shows the effectiveness of voice, text and email campaigns in realtime.
Multi-Channel Broadcasts
Simultaneously send voice messages, text alerts, and emails with one simple click.
High Capacity
Any call volume is easily supported with our highly elastic and reliable cloud infrastructure.
Rapid Deployment
Emergency notifications need to be sent immediately. Our infrastructure supports rapid deployment and rapid sending.
Let Us Help Solve Your Issues
And get the results you need