Message Broadcasting
Voice • Text • Email
Use our self-serve messaging platform to send out reminders, important messages, service alerts, and sales promotions.
Reminders
Automatically send appointment reminders to your customers or patients.
General Updates
Keep your customers and prospects informed of important events or changes in your company.
Notifications
Ideal for public utilities, notify customers of service disruptions or planned maintenance.
Special Promotions
Target your best or dormant customers with special promotions, offers or event announcements.
Compass Broadcast Suite
Formerly known as “nResponse,” the Compass Broadcast Suite is your go-to solution to push voice, text/SMS, and email notifications to your customers and prospects. And since we’re relentlessly compliant with the FTC Telemarketing sales rules, you have the peace of mind that you’re using the right solution.
Compass Broadcast Suite Features
Secure
Storage
Keep safe your customer’s contact information with our legendary security.
Contact
Management
Create, manage and store your contact lists in our secure online portal.
Record
Your Calls
Built-in options to record any type of voice call, or use our professional talent.
Opt-Out
Management
Provide opt-out options and merge your own opt-out lists to manatain your reputation.
Text To
Speech
Use our state of the art text-to-speech option, or upload your own audio files.
Intelligent
Redialing
Define redial frequency when a call is not answered or busy signals are received.
Self
Serve
Our modern user interface is clean and simple. If you can install apps on your smartphone, you can send messages.
Customized
Caller ID
Register your own phone numbers to display as the caller ID on your outbound voice campaigns.
Realtime
Reporting
Integrated reporting shows the effectiveness of voice, text and email campaigns in realtime.
Multi-Channel
Broadcasts
Simultaneously send voice messages, text alerts and emails with one simple click.
High
Capacity
Any call volume is easily supported with our highly-elastic and reliable cloud infrastructure.
Rapid
Deployment
Emergency notifications need to be sent immediately. Our infrastruture supports rapid deployment and rapid sending.
Industries
Public Utilities
Keeping your customers informed of planned disruptions, outages, or other unexpected events is no longer just a convenience, in many cases you’re bound by regulatory requirements to do so.
Healthcare
Use the Compass Broadcast Platform to send out appointment reminders, holiday hours notifications, payment reminders or special service announcements.
Retail
Push special offers out to all your customers, create one-off offers for your best customers or keep them engaged by announcing new products or services.
Bill Presentment
Electronic bill presentment companies can send people reminders of a payment coming due. But you don’t need to be bill presentment company to send payment reminders.
Finance & Banking
Send your traders alerts when certain market conditions are met, or let depositors know of changes in hours or other services.
Service
Nail salons, hair salons, pet groomers, daycare, senior services and a host of other service companies can send alerts to confirm appointments, send status, and more.
Related Solutions
These fine solutions are often paired with the Compass Broadcast Suite for an excellent lingering satisfaction on your fiscal palate.
Surveys & Voting
Push out satisfaction surveys or ad-hoc voting on important issues.
Why IVR Tech Group?
Because our most important core value is; “Deliver WOW Through Service.”
While we’re proud of the meticulous crafting of our full stack of technology solutions and our Compass Broadcast Suite, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.
Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW and keep it. And by delivering WOW we can help turn you into a hero within your company.
Let us WOW you!
Start Mastering Outbound Campaigns
Ready to start outbound broadcast campaigns? We’d love to have a chat about how we can increase efficiency while lowering costs and make you a hero.
So fill out the form here to get in touch with our friendly team, and start thinking about what color cape you want.
Recent Articles From Our Blog
Here at IVR Tech, everyone blogs! Below are some of our most recent insights on sending message alerts and related topics.