Compass
Broadcast Suite SM
A self-serve platform for automated voice, email and text alerts.
Reminders. Alerts. Promotions.
Reduced Accounts Receivables
"The Broadcast suite helped us reduce late payments by 60% when we started sending payment due notices."
- CFO of large university hospital
Compass Broadcast Suite SM
Formerly known as “nResponse,” the Compass Broadcast Suite is your go-to solution to push voice, text/SMS, and email notifications to your customers and prospects. And since we’re relentlessly compliant with the FTC Telemarketing sales rules, you have the peace of mind that you’re using the right solution.
Reminders
Automatically send appointment reminders to your customers or patients.
General Updates
Keep your customers and prospects informed of important events or changes in your company.
Notifications
Ideal for public utilities, notify customers of service disruptions or planned maintenance.
Special Promotions
Target your best or dormant customers with special promotions, offers or event announcements.
Delight Customers. Reduce Costs. Increase Efficiency.
Proactive Alerts Mean Happy Customers
Unexpected outages can happen to even the most modern utility companies. Research shows that customers want to be informed as soon as possible, and when informed, are much less likely to complain.
Automated Alerts Reduce Call Center Load
Pushing important service alerts or changes is an important strategy for reducing call center load for utilities and service companies.
Sometimes People Need Reminders
Sending out voice, text or email reminders for payments coming due or overdue can drastically reduce accounts receivables. One large university hospital reduced late payments by over 60% with this one simple strategy.
Passionate About Success, Your Success
Our most important company core value is, “Deliver Wow As A Service.” We not only live and breath it, but we’ve also quantified “WOW” with our 83+ NPS from our August 2018 survey.
Learn more about how we make heroes by being passionate about your success.
Compass Broadcast Suite Features
Secure
Storage
Keep safe your customer’s contact information with our legendary security.
Contact
Management
Create, manage and store your contact lists in our secure online portal.
Record
Your Calls
Built-in options to record any type of voice call, or use our professional talent.
Opt-Out
Management
Provide opt-out options and merge your own opt-out lists to manatain your reputation.
Text To
Speech
Use our state of the art text-to-speech option, or upload your own audio files.
Intelligent
Redialing
Define redial frequency when a call is not answered or busy signals are received.
Self
Serve
Our modern user interface is clean and simple. If you can install apps on your smartphone, you can send messages.
Customized
Caller ID
Register your own phone numbers to display as the caller ID on your outbound voice campaigns.
Realtime
Reporting
Integrated reporting shows the effectiveness of voice, text and email campaigns in realtime.
Multi-Channel
Broadcasts
Simultaneously send voice messages, text alerts and emails with one simple click.
High
Capacity
Any call volume is easily supported with our highly-elastic and reliable cloud infrastructure.
Rapid
Deployment
Emergency notifications need to be sent immediately. Our infrastructure supports rapid deployment and rapid sending.
Industries
Public Utilities
Keeping your customers informed of planned disruptions, outages, or other unexpected events is no longer just a convenience, in many cases you’re bound by regulatory requirements to do so.
Healthcare
Use the Compass Broadcast Platform to send out appointment reminders, holiday hours notifications, payment reminders or special service announcements.
Retail
Push special offers out to all your customers, create one-off offers for your best customers or keep them engaged by announcing new products or services.
Bill Presentment
Electronic bill presentment companies can send people reminders of a payment coming due. But you don’t need to be bill presentment company to send payment reminders.
Finance & Banking
Send your traders alerts when certain market conditions are met, or let depositors know of changes in hours or other services.
Service
Nail salons, hair salons, pet groomers, daycare, senior services and a host of other service companies can send alerts to confirm appointments, send status, and more.
Compass Broadcast Suite Webinar
Pre-Recorded Webinar
We recently created this on-demand webinar for one of our channel partners.
It covers all the components of the broadcast suite administrative functions, managing the CRM, creating messages and broadcasting across multiple channels.
Enjoy!