A Communications Platform
with the promise of an
exceptional customer experience.
Designed For Customer Experience Success
This is it, our watershed moment! We’re wrapping up a truly amazing platform driven by our 20+ years of experience with our mature products and technologies. A CPaaS (Communications Platform as a Service) with one mission, outstanding customer experiences.
Secure
Hosted on our extremely secure cloud platform.
Elastic & Scaleable
Scale on demand to staggering call volumes.
Mature Apps
Payments, tracking, IVR, broadcast, routing and more.
API's & SDK
A complete suite of developer tools, scripting, API’s and more.
Be The First to Know
Our Platform is scheduled for a full launch in the first quarter of 2018. Use this form to sign up for email updates on the status of the launch, as well as regular updates on new features and core apps.
If you’d like a demo or early information about the advantages, use our contact form and one of our great team members will get back you soon.
From The IVR Technology Group Blog
Popular Payment Trends To Enhance The Customer Experience
Paying Bills Through Mobile I hope I’m not alone here but… I have been known to forget to pay a bill from time to time only to remember it once I no longer am in front of my computer! Paying by mobile has become more and more popular amongst Americans when it comes to...
read moreIV-What? The One Pain Point That Every Business Wants To Solve.
I got a call from my best friend asking if I wanted to take an interview with IVR Technology Group. I was thrilled but wasn't sure what I would be getting into considering my expertise was in cloud solutions, not IVR. Fast forward a few weeks and I was on my way to...
read moreIf You’re Not In Tune With The CX Journey, Say Goodbye To Your Clients.
Someday your customer is going to leave you. Churn happens to every business regardless of size or industry. After all, it’s the event in the customer lifecycle stage that the retention process was created to prevent. You’ll ask yourself, “What happened?”, then try to...
read more8 Best Practices To Deliver Delightful IVR Experiences
IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel also...
read moreMe, Myself & PCI: Know Your Role When It Comes To Data Security
The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a security event or breach should...
read moreComing Full Circle, My Call Center to Contact Center Journey
So today, I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omni-channel contact center from XCALLY, built on Asterisk. That, in itself, isn’t so special... big deal, right? Except...
read more