Gold Standard CX!
"IVR Tech Group and their Compass Automation Platform enabled us to deliver on our promise of gold standard customer experiences."
- CS Manager of Consumer Finance Company
Compass Automation Platform SM
Visual IVR Builder
Rapidly create, clone, test and deploy your own voice and text applications with the Compass Studio IVR builder.
We designed the Compass Automation Platform with up to 70% fewer call-backs as compared to other CPaaS products.
PCI, HIPAA, and NIST 800-53 compliant, and audited for SSAE-16 mapped to HITRUST controls.
A Fully Integrated Voice & Text Automation Platform
Everything For Your Voice or Text Application
With a full stack platform, you manage all aspects of your voice and text automation in one place. From data to voice prompts, phone numbers and more, everything is just a click away.
Secure IVR Payments Are Built-In
Process payments by voice, touch-tone, or text with our full featured core payments component. Easily built your payments application with our drag-and-drop visual IVR builder, then process payments with one of our integrated processing partners:
Easily Set Up Call Deflection, Allocation And Routing
It’s a breeze to set up call allocation or routing rules based on time of day, the percentage of calls, how busy agents are and more. And since everything is under your control, change the allocation rules in real time based on unexpected events or emergencies.
Performance Overview And Custom Reporting
Quickly see real-time call volume in the dashboard view and access detailed custom report building. Every action you create in your voice and text applications is logged, so you can build the custom reports your business needs.
A Full-Stack CPaaS, With More.
The Compass Automation Platform is a full-stack communications platform as a service (CPaaS). Full-stack means that everything you need is housed under one insanely secure and ridiculously fast cloud infrastructure. All your data, prompt recordings, call recordings, and applications are in PCI Level 1 certified, SOC2 and HIPAA compliant system. Meaning there are significantly fewer API call-backs and data roundtrips to slow things down. So when you compare our Compass Automation Platform to other self-serve IVR solutions, it really is like comparing apples to oranges.
Delight Customers. Reduce Costs. Increase Efficiency.
Your Customers Want Self-Service
More than two-thirds of callers expect to solve their issue or get answers to their questions through self-service automation (Harvard Business Review). Helpful automation is a guaranteed way to delight customers, and delighted customers conduct more business and recommend you to friends. Learn more: LeanCS.
Call Deflection For A Customer-First Strategy
Adopting a customer-first strategy for your call deflection plan will reduce agent hours, usually by more than 40%. You’ll service your customers better while reducing contact center costs.
Customer-First is Efficiency-First
Once you have a customer-fist call deflection plan sending callers to problem-solving automation, your agents can spend more quality time resolving those difficult or complicated issues. Which means, those issues now get solved sooner.
Developers, Integrators, and Resellers.
Developers & Systems Integrators: The Compass Automation Platform is your ridiculously fast and insanely secure CPaaS for integrating communications automation into your applications and projects. Contact us through our Be a Partner page to learn more about special pricing and volume discounts for developers and systems integrators.
Channel Partners & Brokers: Earn evergreen commissions by bundling the Compass Automation Platform features, such as two-factor authentication, with your products or solutions, or leverage your deep industry connections as a broker to bring in new developers and integrators. Get in touch through our Be a Partner page to learn more.
Let’s Talk About You
Compass Automation Platform Demo
Fill out the form with your contact information and a brief description of why you’re looking for a product like the Compass Automation Platform. One of our sales engineers will get in touch to schedule a demo that showcases how we can solve any automation problem you’re having.
Alternatively, you can just give us a call at 1.716.250.2800
Or email us at firstname.lastname@example.org
White Glove IVR
White Glove IVR Services: Not everyone is ready for building their own voice and text applications, we understand that. Which is why we offer our White Glove service to rapidly get you up and running on the Compass Automation Platform. Learn about our LeanCS methodology for customer service to understand how we craft delightful engagements for your customers. Let us design a custom automation solution for you, then train your staff in everything from basic platform management to full self-service IVR building.