For Voice & Text Customer Engagement
Compass Automation Platform
Voice & Text Customer Engagement
A full-stack Managed Communications Platform as a Service, the Compass Automation Platform is purpose-built to deliver the results you need.
As a managed platform, you don’t need to devote IT resources to integrate a CPaaS into your customer service stack. We are your communications automation partner, creating the voice and text applications your customers need and managing the hosting, security, and telephony networks your technology team needs.
Connect Your Data
Customers Expect More
Today, more than two-thirds of people surveyed say they’d prefer getting the information or resolution they need without speaking to an agent. And since today’s consumers are likely to switch brands after just one bad experience, you need to be able to respond to their expectations.
Great CX Needs Great Data
You need to get the necessary information from a wide range of disparate data sources for great self-service. Voice and text applications on the Compass Automation Platform can easily connect to nearly any RESTful API. This connectivity means you can introduce an almost limitless range of self-service automation to your callers and texters.
We’re Your Partner
With a minimal lift on your part, we create and manage the connections to the data sources you need for game-changing customer self-service. We do the heavy lifting so that you can enjoy gratified customers.
Minimal Technical Lift
Many companies that need a CPaaS do not have the IT talent or capacity to integrate telephony APIs or customize their existing IVR system. If this is you, we can help. We refine the Compass Automation Platform’s core applications to the exact solution you need for your customers’ journeys.
Perhaps you are outsourcing your contact center needs to one or more vendors. In that case, you need to control the automation to route call traffic and provide consistent service. The Compass Automation Platform is your new layer of sophisticated customer service automation. Your customers will have the same exceptional self-service experience across all your contact center vendors.
Customer service automation typically involves the transmission of sensitive data, from credit card information to healthcare treatment. We are a security-first organization and engage in regular annual audits to maintain our PCI-DSS Level-1 Service Provider status and manage SOC 2 mapped to HITRUST controls. Additionally, we are HIPAA compliant for healthcare applications and NACHA compliant for accepting secure e-check payments.
We’re Your Partner, For Your Customers
Here it is, perhaps, our most critical benefit to you and your organization; we are your CX automation department. Before we begin glossing your eyes with our features and solutions, we take the time to learn what you need. We work to understand what you need to accomplish, the results you need, and what will help your customers. Then we can begin discussing the exact solution to achieve the results and cost savings you need.
With today’s ever-evolving customer journeys, we continue to stand by your side. We enable you to respond to those evolving journeys and finding new ways to save you money along the way.