A Communications Platform

with the promise of an

exceptional customer experience.

Designed For Customer Experience Success

This is it, our watershed moment! We’re wrapping up a truly amazing platform driven by our 20+ years of experience with our mature products and technologies. A CPaaS (Communications Platform as a Service) with one mission, outstanding customer experiences.

Secure

Hosted on our extremely secure cloud platform.

Elastic & Scaleable

Scale on demand to staggering call volumes.

Mature Apps

Payments, tracking, IVR, broadcast, routing and more.

API's & SDK

A complete suite of developer tools, scripting, API’s and more.

Be The First to Know

Our Platform is scheduled for a full launch in the first quarter of 2018. Use this form to sign up for email updates on the status of the launch, as well as regular updates on new features and core apps.

If you’d like a demo or early information about the advantages, use our contact form and one of our great team members will get back you soon.

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Read the IVR Technology Group January 2018 Newsletter to see what you missed.

From The IVR Technology Group Blog

8 Best Practices To Deliver Delightful IVR Experiences

IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations; every channel also...

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Me, Myself & PCI: Know Your Role When It Comes To Data Security

The payments industry is set to see dramatic changes in 2018. The emergence of new technologies & consumer payment trends will push many businesses to reflect on their own PCI-DSS liability, including what’s at stake for them if a security event or breach should...

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Coming Full Circle, My Call Center to Contact Center Journey

So today, I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omni-channel contact center from XCALLY, built on Asterisk. That, in itself, isn’t so special... big deal, right? Except...

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AI and Its Impact On The Customer Experience

When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...

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How To Market Your Small Business Online

If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...

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How To Use Real-Time Analytics To Track Down Your Leads

Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data. Utilizing real-time analytics is key for businesses who want to tap into...

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