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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider

Compass

Automation Platform SM

Secure voice and text applications in a full-stack CPaaS.

Every journey needs a compass.

Contact Sales

Gold Standard CX!

"IVR Tech Group and their Compass Automation Platform enabled us to deliver on our promise of gold standard customer experiences."

- CS Manager of Consumer Finance Company

Overview Platform Benefits

Compass Automation Platform SM
Managed CPaaS

Visual IVR Builder

Rapidly create, clone, test and deploy your own voice and text applications with the Compass Studio IVR builder.

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Ridiculously Fast

We designed the Compass Automation Platform with up to 70% fewer call-backs as compared to other CPaaS products.

Insanely Secure

PCI, HIPAA, and NIST 800-53 compliant, and audited for SSAE-16 mapped to HITRUST controls.

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A Fully Integrated Voice & Text Automation Platform

Everything For Your Voice or Text Application

With a full stack platform, you manage all aspects of your voice and text automation in one place. From data to voice prompts, phone numbers and more, everything is just a click away.

Secure IVR Payments Are Built-In

Process payments by voice, touch-tone, or text with our full featured core payments component. Easily built your payments application with our drag-and-drop visual IVR builder, then process payments with one of our integrated processing partners:

Easily Set Up Call Deflection, Allocation And Routing

It’s a breeze to set up call allocation or routing rules based on time of day, the percentage of calls, how busy agents are and more. And since everything is under your control, change the allocation rules in real time based on unexpected events or emergencies.

Performance Overview And Custom Reporting

Quickly see real-time call volume in the dashboard view and access detailed custom report building. Every action you create in your voice and text applications is logged, so you can build the custom reports your business needs.

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Delight Customers. Reduce Costs. Increase Efficiency.

Your Customers Want Self-Service

More than two-thirds of callers expect to solve their issue or get answers to their questions through self-service automation (Harvard Business Review). Helpful automation is a guaranteed way to delight customers, and delighted customers conduct more business and recommend you to friends. Learn more: LeanCS.

Call Deflection For A Customer-First Strategy

Adopting a customer-first strategy for your call deflection plan will reduce agent hours, usually by more than 40%. You’ll service your customers better while reducing contact center costs.

Customer-First is Efficiency-First

Once you have a customer-fist call deflection plan sending callers to problem-solving automation, your agents can spend more quality time resolving those difficult or complicated issues. Which means, those issues now get solved sooner.

Passionate About Success, Your Success

Our most important company core value is, “Deliver Wow As A Service.” We not only live and breath it, but we’ve also quantified “WOW” with our 83+ NPS from our August 2018 survey.
Learn more about how we make heroes by being passionate about your success.

We make heroes by being passionate about your success.
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Let’s Talk About You

Compass Automation Platform Demo

Fill out the form with your contact information and a brief description of why you’re looking for a product like the Compass Automation Platform. One of our sales engineers will get in touch to schedule a demo that showcases how we can solve any automation problem you’re having.

Alternatively, you can just give us a call at 1.716.250.2800

Or email us at sales@ivrtechnology.com

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Related Content

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LeanCS

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We Make Heroes

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IVR Payments

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Custom IVR

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Speech Analytics

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Security

From Our Blog

Case Study: Growing A Bank Through UCaaS & CCaaS Integration
What is Interactive Voice Response (IVR)?
Reduce Contact Center Costs With an IVR System
How IVR Systems Help Reduce Contact Center Agent Turnover
Unified Communications as a Service: What You Need To Know
Managed CPaaS, The Next Step For Enterprise Telecommunications

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IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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