A Communications Platform
with the promise of an
exceptional customer experience.
Designed For Customer Experience Success
This is it, our watershed moment! We’re wrapping up a truly amazing platform driven by our 20+ years of experience with our mature products and technologies. A CPaaS (Communications Platform as a Service) with one mission, outstanding customer experiences.
Hosted on our extremely secure cloud platform.
Elastic & Scaleable
Scale on demand to staggering call volumes.
Payments, tracking, IVR, broadcast, routing and more.
API's & SDK
A complete suite of developer tools, scripting, API’s and more.
Be The First to Know
Our Platform is scheduled for a full launch in the first quarter of 2018. Use this form to sign up for email updates on the status of the launch, as well as regular updates on new features and core apps.
If you’d like a demo or early information about the advantages, use our contact form and one of our great team members will get back you soon.
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IVR Technology news and updates, as well as views and
opinions on industry trends from our blog.
From The IVR Technology Group Blog
So today, here I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omnichannel contact center from XCALLY, built on Asterisk. That, in itself, isn't so special... big deal, right?...read more
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...read more
If you are a local business owner, you are probably registered with the local business bureau and have built a website for your small business. But what is the next step? Having a website and hoping that customers will find you "organically" is no longer enough. You...read more
Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data. Utilizing real-time analytics is key for businesses who want to tap into...read more
Most businesses measure success based on digital analytics. Analytics can encompass organic visits, page views and obviously, goal conversions. Often times businesses utilize call tracking numbers. Call tracking is a measure of phone calls associated with...read more
What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. It's purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community...read more