The Delightful Way!
Integrate short customer satisfaction surveys at the end of a call-flow or even push polls and voting for employees, stockholders, and customers with outbound surveys.
Our IVR (interactive voice response platform) is multi-lingual for broad global coverage.
Branching surveys enable you to adapt and present respondents with detailed questions depending on their response.
Save freeform answers for review, transcription to text, and gain valuable insights using speech analytics.
Access data in real-time to analyze early results or daypart of geographic responses as they happen.
Collect Reliable Data
IVR surveys and polling are the most reliable way to capture accurate responses and rich meta data, through a uniquely positive and minimally invasive user experience. Formerly known as “iSurvey 360,” Compass Surveys Suite is ready to help you get the data you need.
Inbound and outbound IVR surveys are quick and easy, and with the right script can be an enjoyable brand experience.
Because the IVR survey is quick and easy, respondents tend to be more accurate and truthful, as opposed to intrusive web-based surveys.
Combine rich meta data such as time of day, geography, mobile or landline and more with your demographic data for deep insights.
For customer satisfaction surveys, we calculate an accurate NPS (net promoter score) value for each respondent, based on their responses.
Add a satisfaction survey to the end of your contact center call flows. Post-engagement surveys are the most accurate measure of a high or low NPS (net promoter score) value, as we’re collecting feedback right after the customer’s experience.
Use simple and painless phone-based IVR surveys to confirm employee certification on human resources materials and compliance, technical requirements for employment, verify completion of training, and more. You get detailed logs perfect for any compliance requirements.
Send follow-up thank you messages to your service customers once the repairs or other service is complete. The get immediate feedback on the quality of work, professionalism of your technician, and just about anything else you need to know.
While you have your customer on the line, ask them to complete a simple survey to help you better understand their needs. But it doesn’t have to be a survey, ask them if they’d like to enroll in new product offers, subscription services and more.
Our HIPAA compliant and highly-secure environment is perfect for reaching out to patients to poll them about their healthcare experiences. It’s also perfect for simple checkups to see how they’re doing, and connect them to a care provider if needed.
Regular employee surveys are an ideal way to remain focused on the pulse of your people. Easily identify processes or policies that may hamper productivity, and gage overall company morale before it impairs performance.
These fine solutions are often paired with the XCALLY hosted contact center for an excellent lingering satisfaction on your fiscal palate.
Why IVR Tech Group?
Because our most important core value is; “Deliver WOW Through Service.”
While we’re proud of the meticulous crafting of our full stack of technology solutions and our solutions for IVR surveys, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.
Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW and keep it. And by delivering WOW we can help turn you into a hero within your company.
Click here to learn more about our culture and let us WOW you!
It’s Time To Get Accurate Feedback.
We’re proud of the fantastic results we’ve achieved for Fortune 100, 500, and dozens of smaller businesses. But more than that, by making sure we’ve delivered WOW as a service, we’ve created a lot of heroes in a lot of companies.
So fill out the form here to get in touch with our friendly team, and start thinking about what color cape you want.
Recent Articles From Our Blog
Here at IVR Tech, everyone blogs! Below are some of our insights on collecting customer feedback, running surveys, and related topics.