Speech Analytics

Discover the power of a data analytics tool to improve customer interactions.

Gain immediate insights from automated analysis of communications between you and your customers across multiple channels – including phone, email, chat, social and more.

Transform Call Center Performance Across The Board

Get a behind-the-scenes look of customer interactions with a data analytics platform.

Evaluate Callers

Compare the acoustic stress, acoustic tempo, amount of silence compared to the amount of time spent talking.


Convert Interactions

Start evaluating customer interactions and formatting an analysis whether it’s over the phone, via email, surveys and more! 


Capture Metadata

Capture data such as agent id, call routing info, account number from any source, across multiple locations.

Understand A Customer’s Journey.

Speech Analytics is the process of analyzing recorded calls and bringing structure to customer interactions.

With Speech Analytics, you no longer have to worry about relying on a limited amount of data in order to track agent performance or a customer’s experience. Speech Analytics relies on customer interactions so that your business can get a full view of the customer’s journey from beginning to end.

Improve Agent Performace


Lower Costs & Increase Response Times

Create A Better Customer Experience

Measure The Effectiveness Of Sales

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Create A Memorable Customer Interaction