Take Control Of
The Text Channel
Add chatbot functionality to any landline phone number and make it easy for your customers, employees, or anyone to get valuable information by just sending a text message.
Accept text messages on your main corporate number for information requests.
Set up text-flows to provide automated answers to common questions.
Your customers have easy 24/7 access to important information and updates.
Answer questions, register customers and more without involving agents.
People Prefer Texting
Texting is a fast and efficient way for people on the go to get the information they need. Give people an obvious and easy way to send text messages to you, by enabling texting on your main corporate, support, sales or any other number. Responses can either be automated or managed in an easy to use portal that works just like email.
Common Use Cases
There are a lot of ways to use automated and two-way texting to your landlines.
Here are just a few of our examples:
Not everyone may be aware of your subscription service for text alerts. In the event of an outage, allow customers to text ‘status’ to your main customer service number. Our automated system will look up their address (or request their location) based on the phone number and compare with your outage information. If there’s a known outage, let them know the time frame for repair; or if there is no known outage, allow them to report it.
For Charities & Non-Profits
Enable two-way texting on your main contact number to allow people to get quick information on your latest efforts or events. Integrate automation and our payments platform so that people can simply text ‘donate’ to send a donation. They’ll receive a secure link to a mobile payments page to accept their payment information and donation amount. Your donor can also set up recurring donations or securely save their payment information for next time.
Let your customers check on store hours, search for store locations, and inquire about specials with simple text message keywords like ‘hours,’ ‘locations,’ and ‘specials.’ For restaurants and boutiques, let customers make reservations and schedule appoints quickly and easily with text messaging.
Allow your residents to check on the hours of operations of departments, the balance of tax bills, garbage pickup schedules and answers to other common questions. Integrate our broadcast and payments suite to send reminders of payments due and accept payments for fines and taxes with a secure mobile web page, launched from a text exchange.
These fine solutions are often paired with the XCALLY hosted contact center for an excellent lingering satisfaction on your fiscal palate.
Why IVR Tech Group?
Because our most important core value is; “Deliver WOW Through Service.”
While we’re proud of the meticulous crafting of our full stack of technology solutions and our Compass Broadcast Suite, it all takes second-place to the pride we have in our company-wide culture of delivering wow through service.
Lots of companies have great technologies, but precious few have customer turn-over rates of less than two percent or customer partnerships that last decades. It’s because we promise to deliver WOW< and keep it. And by delivering WOW we can help turn you into a hero within your company.
Learn more about our culture, and let us WOW you!
It’s Time To Take Control of The Text Channel!
Turn up your customer service game by offering interactive automated and text messaging on your main company and customer service phone numbers. Your customers will love you, and you’ll be a hero.
So fill out the form here to get in touch with our friendly team, and start thinking about what color cape you want.
Recent Articles From Our Blog
Here at IVR Tech, everyone blogs! Below are some of our most recent insights on texting with your customers and related topics.