IVR Technology Group

Powerful
CX Automation Solutions

Managed CPaaS
For Voice & Text Customer Engagement

A full-stack Managed Communications Platform as a Service; the Compass Automation Platform is purpose-built to deliver the results you need. Use our solutions map below to learn more.

Partner/Customer Systems voice text Customers Need to make payments, check balances, look up information, report problems, ask questions in an e f ficient and rapid wa y . Companies Need to service increasingly complex customer demands e f ficientl y , while struggling with disparate systems and ine f ficient contact cente r . ANA L YTICS Complete “pegging” of every event that occurs within the platform. Your Benefit Get real-time insights into the financial and customer service performance of voice and text applications on the Compass platform. PAYMENTS Automated secure payments for voice and text with built-in integrations with 17 payment processors and gateways. Customer Benefit Can make 24/7/365 secure and automated payments, account information lookups, save payment info, and manage recurring payments. BROADCAST Self-service outbound messaging campaigns and alerts for voice, email, and text. Customer Benefit Receive proactive notifications and alerts for critical updates and outages, payment reminders, special o f fers, and product info. CX AUTOMATION Programmatic voice and text automation for customer self-service in contact centers and customer service operations. Customer Benefit Access self-serve tools to manage account details, activate new accounts, get product information, place orders, and more without talking to an agent. SURVEYS V oice and text surveys for rapid gathering of customer satisfaction scores with immediate results. Your Benefit Get rapid results of customer feedback and satisfaction through the highest response- rate survey modalit y .

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You don’t need us to tell you that consumer expectations are rapidly changing. In what seems like the blink of an eye, we’ve shifted from two-day expectations to a today expectation. The situation becomes particularly meaningful as we realize consumers now differentiate between companies based on service, with trust beginning to overtake service in some sectors.
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