Delightful Customer Experiences Start Here
We work with you to pick the right products and solutions from our toolkit to deliver a fine-tuned and remarkable customer experience that elevates your brand and increases customer satisfaction.
Technologies For Success
We’re passionate about success, your success. That means that, over the years, we’ve carefully created or combined communications technologies with your success as our specific goal. Sample our selections below.
Compass Payments Suite
Deliver exceptional service by accepting payments by phone, text, web, chatbot and social media.
PCI Level 1 compliant to reduce your compliance woes.
Real-time integration with your systems for balance lookups and payment posting.
Multi-Channel Payments
Message Broadcasting
Compass Broadcast Suite
Omnichannel message broadcasting in voice, text, and email simultaneously.
Intelligent redialing to ensure important messages are heard.
Record your own audio or use our voice-to-text.
Compass Survey
Get immediate customer feedback via end-of-call questions and surveys.
Multiple language options to support your broad customer base.
Get immediate alerts for negative responses.
Surveys & Voting
Text to Landline
Compass Text to Landline
Accept text messages through your primary business number.
Respond to text messages through our secure web interface that’s just like using email.
Unlimited storage of all messages on our secure cloud.
Custom Call Routing
Geographic routing for territories and regional offices.
Time of day routing for different service needs.
Allocation routing to spread peak call loads.