Customer Service Automation Solutions
Sometimes you need a little bit more than what the Compass Platform can deliver, augment your Payments Suite with some speech analytics, or combine call tracking with your Compass Broadcast system. Or, maybe you just need to accept text messages on your corporate landline.
Call Tracking For Smart Marketing
Optimize your marketing by understanding which ads bring in the best leads.
Track conversions and know the ROI of each ad.
Route calls to a specific number based on rules you refine with ROI data.
IVR Surveys & Voting
Get immediate customer feedback via end-of-call questions and surveys.
Multiple language options to support your broad customer base.
Get immediate alerts for negative responses.
Custom Call Routing
Geographic routing for territories and regional offices.
Time of day routing for different service needs.
Allocation routing to spread peak call loads.
Urgent Call Management
HIPAA compliant automated answering solution with prioritized call routing and message recording.
First ring answering on every call.
Fail-safe notifications to ensure critical needs are rapidly escalated.
Text to Landline
Accept text messages through your primary business number.
Respond to text messages through our secure web interface that’s just like using email.
Unlimited storage of all messages on our secure cloud.
Speech Analytics
Sentiment analysis to understand your caller’s state of mind.
Flag keywords for immediate alerts of specific issues brought up during calls.
Redact credit card data from recordings and transcripts.