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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

  • IVR payments
  • text payments
  • products
    • Automation Platform:
      Roll your own voice & text applications
    • Payments Suite:
      IVR payments by phone, text & chat
    • Broadcast Suite:
      Automated alerts by voice, text & email
    • White Glove IVR:
      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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PCI DSS Certified Level-1 Service Provider
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Customer Service Automation Solutions

Sometimes you need a little bit more than what the Compass Platform can deliver, augment your Payments Suite with some speech analytics, or combine call tracking with your Compass Broadcast system. Or, maybe you just need to accept text messages on your corporate landline.

Tracking Surveys Routing Answering
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Call Tracking For Smart Marketing

Optimize your marketing by understanding which ads bring in the best leads.

Track conversions and know the ROI of each ad.

Route calls to a specific number based on rules you refine with ROI data.

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IVR Surveys & Voting

Get immediate customer feedback via end-of-call questions and surveys.

Multiple language options to support your broad customer base.

Get immediate alerts for negative responses.

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Custom Call Routing

Geographic routing for territories and regional offices.

Time of day routing for different service needs.

Allocation routing to spread peak call loads.

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Urgent Call Management

HIPAA compliant automated answering solution with prioritized call routing and message recording.

First ring answering on every call.

Fail-safe notifications to ensure critical needs are rapidly escalated.

Recent Articles From Our Blog

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Customer Story: Building World-Class CX With IVR Voice Surveys

SMS Text Messaging Tactics For Black Friday Success

Video: Automating Payments By Phone For Contact Centers

How Contact Centers Handle Customer Payments

Calculating The ROI of an IVR Payment Solution

It’s Easy To Get Started With Automated Phone & Text Payments

Using IVR Voice Surveys to Collaborate with Remote Workers

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IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800
DALLAS SALES OFFICE
  1090 Texan Trail
  Grapevine, TX 76051
  1-972-846-4100
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