Delightful Customer Experiences Start Here
We work with you to pick the right products and solutions from our toolkit to deliver a fine-tuned and remarkable customer experience that elevates your brand and increases customer satisfaction.
Technologies For Success
We’re passionate about success, your success. That means that, over the years, we’ve carefully created or combined communications technologies with your success as our specific goal. Sample our selections below.
IVR Tech Group + XCALLY Motion
An Omnichannel-First contact center solution hosted in our secure cloud.
Integrated CMS for managing customers across voice, web, chat, text, and social media.
One supplier for your hosting, add-on technologies like payments, and world-class support.
Hosted Contact Center
VoIP Phone System
Prestophone, It’s Like Magic!
Business-class VoIP system with dozens of features and add-on technologies to fuel your growth.
Integrate your CRM and other business automation software at no extra cost.
Pay as you go pricing with unlimited core features for each line.
Compass Payments Suite
Deliver exceptional service by accepting payments by phone, text, web, chatbot and social media.
PCI Level 1 compliant to reduce your compliance woes.
Real-time integration with your systems for balance lookups and payment posting.
Multi-Channel Payments
Call Tracking
Call Tracking For Smart Marketing
Optimize your marketing by understanding which ads bring in the best leads.
Track conversions and know the ROI of each ad.
Route calls to a specific number based on rules you refine with ROI data.
First-Ring Answering, Secure Call Management
HIPAA compliant automated answering solution with prioritized call routing and message recording.
First ring answering on every call.
Fail-safe notifications to ensure critical needs are rapidly escalated.
Healthcare Call Handling
Message Broadcasting
Compass Broadcast Suite
Omnichannel message broadcasting in voice, text, and email simultaneously.
Intelligent redialing to ensure important messages are heard.
Record your own audio or use our voice-to-text.
Compass Survey
Get immediate customer feedback via end-of-call questions and surveys.
Multiple language options to support your broad customer base.
Get immediate alerts for negative responses.
Surveys & Voting
Text to Landline
Compass Text to Landline
Accept text messages through your primary business number.
Respond to text messages through our secure web interface that’s just like using email.
Unlimited storage of all messages on our secure cloud.
Custom Call Routing
Geographic routing for territories and regional offices.
Time of day routing for different service needs.
Allocation routing to spread peak call loads.
Call Routing
Deliver WOW Through Service
Here at IVR Technology Group, we like to say we’re passionate about your success. And we are, but it goes much deeper than that; it’s rooted in our core culture; we deliver WOW through service.
WOW Starts At The Beginning
It begins with crafting the precise technologies and business processes that you need. Our focus is not simply to solve your current problem but to ensure the solution elevates your business and prepares it for the future.
Follow-Through WOW
What sets us apart is our follow-through. We support you with a passion for you and your business’ success. Our goal is to transform our customers into heroes within their organization, and their organizations into business leaders. It’s our culture; it’s how we measure our success, by the kind of support that delivers WOW and creates heroes.
Recent Articles From Our Blog
Here at IVR Tech, everyone blogs! Below are some of our most recent posts related to our products and solutions.