In a typical campaign, we track:

  • Total number of calls made by phone number
  • Call date, time
  • Dialed number and campaign information
  • Caller’s location (name, address, if available)
  • Call duration
  • Call disposition and ranking

You can also opt for call recording. This allows for links of recorded phone calls to be placed directly into a report. With this a company can gain valuable insight in to how your customer service reps handle a call. Call recordings also serve an important training tool.