In a typical campaign, we track:
- Total number of calls made by phone number
- Call date, time
- Dialed number and campaign information
- Caller’s location (name, address, if available)
- Call duration
- Call disposition and ranking
You can also opt for call recording. This allows for links of recorded phone calls to be placed directly into a report. With this a company can gain valuable insight in to how your customer service reps handle a call. Call recordings also serve an important training tool.