Let Your Storage Tenants Pay However They Want!

Compass Pay is your all-in-one, swiss army knife solution you need to alert that payments are due, and accept secure payments by phone, text, web, chatbot or social media.
Delivered on IVR Technology Group’s highly secure and elastic Compass Communications Platform.

Save Time & Money

Using Compass notifications, tenants are more likely to remember to pay on time.

Secure & Reliable

PCI DSS Level 1 certified, HIPAA compliant, and SSAE-16 datacenter with 99.99% uptime.

True Multi-Channel

Your tenants can choose to pay by phone, text, web, chatbot and social media.

Credit, Check, Cash

All major credit and debit cards accepted, ACH e-checks, and soon even cash!

Compass Pay, Multiple Channels for Tenants On The Go!

Pay by Phone

Transfer your tenants to an automated IVR call flow to accept secure payments, use a dedicated direct dial number exclusively for payments, or both!

Pay by Text

Push payments reminders to your tenants, then accept payments immediately through card information saved at your gateway, or a new card with a secure form.

Pay by Web

Easily integrate a secure payment form on your website or customer portal to accept payments anytime.

Pay by Chatbot

Do you offer chat-based customer service on our website? Now you can use it to accept payments too.

Pay by Social Media

You’re already engaging your customers on social channels, now you can also accept secure payments.

A True Multi-Channel Payment Experience

When we say, “Compass Pay is the all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept secure payments by phone, text, or web,” we’re not just dreaming up juicy marketing slogans. IVR Technology Group has been developing and deploying advanced voice technology solutions to Fortune 100 companies for more than two decades. Compass is our complete Communications Platform, built from a close partnership with companies of all sizes and shapes.

PCI Level 1 Certified

Ensure your PCI compliance by removing manual human interactions.

24x7x365 Automation

Automated payment solution collects payments while you're sleeping.

Multilingual

English, Spanish and any other world language can be supported.

Realtime Integration

Live integration for account validation, balance look-ups, posting payments.

Your Voice Talent

Keep brand continuity intact by using your own voice talent for IVR prompts.

Bring Your Own Gateway

Compass works perfectly with any payment processor, gateway or merchant account.

Credit Debit Check Cash

Compass accepts all major credit and debit cards, e-checks via ACH, and even cash.

NACHA Compliant

Compass is compliant with the National Automated Clearing House Association.

Speech Recognition

Automated speech recognition supports real-time alphanumeric input and prompts.

Saved Payment Info

Reduce call time with live integration to pull up saved payment information.

Stored Payments

Users can set up stored payment information for recurring payments, using Compass.

Multiple Payments

Offer your users the ability to make a payment on multiple accounts, with one call.

Convenience Fees

Set up flat fees, percentage fees, or a hybrid model depending on your needs.

Custom Call Flows

Complex call flows, specific to your needs are easy to set up and maintain.

Split Fees

Compass can split the convenience fees from the payment, for deposit in another account.

Collect Opt-Ins

Compass can collect user recurring payment opt-ins for your own payment program schedule.

Text Receipts

Users can select to receive payment receipts by text message, once payment is complete.

Transfer Out

Compass can transfer the call to an agent at any time, upon user request or transaction problems.

The Compass Communications Platform is the culmination of our success stories turning our customer partners into heroes within their organizations. Think of it as your tool chest for helping your customers navigate through exceptional experiences.

Compass Pay is often used in concert with other platform products and services:

Hosted Omnichannel Contact Center: Paired with Compass Pay, it’s the perfect combination for collections companies, or anyone with more than five inbound lines who accepts payments.

Message Broadcasting: Combined with Compass Pay, it’s the perfect unified alert platform for public utilities.

Cognitive IVR: Along with Compass Pay, it’s ideal for companies who have customers with multiple accounts and complex teams.

Custom IVR: Our team can design a call flow that’s so effortless, your customers might even look forward to paying their bills with Compass Pay.