MDCall

Automatically route healthcare calls with precision and speed.

Our Healthcare answering service is completely automated and features accurate call routing, reliable and consistent service and call management control.

Robust Answering Service for Healthcare

Affordable

Start using our Answering Service, MDCall with no initial upfront expenditures.

Organizable

Contact employees according to individual work schedules & contact preferences.

Accurate

Correct inbound and outbound messaging every time so that your calls are effective.

Precise Call Flows

We work with you to develop a precise call flow process, based on your existing workflow and protocols. Once in place, each inbound call is directed through the process landing with the right person every single time.

Call Escalation

Providing fail-safe notification means every outbound page is logged. If the call is not responded to within a specified amount of time, MDCall will automatically follow your call escalation protocol. The system reaches the desired clinician by re-paging, utilizing alternate contact devices, and even calling alternate personnel if required.

Protection from Liability

MDCall keeps a record of all incoming messages over a time period determined by the client. All outbound call logs are kept indefinitely. Voice messages are downloadable from the MDCall server.

Unified Messaging

MDCall acts as an electronic organizer. Productivity features such as voicemail-by-email, web-based on-call schedule management, and mobile messaging can help each clinician utilize their time efficiently. Employees can forward stored voicemails to one another or send a single message to a distribution list.

Easy Contact Management

Employees can easily manage their specific work schedule contact preferences. Settings can be changed over the phone or via the web and go into effect immediately. Organize employees schedules effectively.

Convenient Notifications

Notifications are based on employee preferences. Notifications escalate according to urgency, with emergency calls notifying the phone tree until addressed and less immediate calls queued for a later response. Based on your instructions, MDCall will know how to contact employees according to their individual work schedules & contact preferences.

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