• Skip to primary navigation
  • Skip to main content
  • Skip to footer
IVR Technology Group

IVR Technology Group

  • solutions
    • Managed CPaaS:
      Communications Platform as a Service
    • Payments:
      Automated payments by phone & text
    • Broadcast:
      Omnichannel outbound campaigns
    • Voice Surveys:
      Real-time customer feedback
  • about
    • About Us
    • FAQ’s
    • Security First
    • Careers
    • Our Valued Partners
  • contact
  • blog
landing-logo

In contact centers, the customer experience happens in real-time. Get post-call survey results pushed immediately to your CX analytics platform.

  • Agent performance surveys
  • Customer pulse surveys
  • NPS surveys
  • Product research
  • Integrated speech to text
  • Integrated with Qualtrics

Automated IVR Voice Surveys
Real-Time Feedback At The Moment Of Contact

For Contact Centers

In contact centers, the customer experience happens in real-time. As a result, the acceleration from a loyal to dissatisfied customer can be mere minutes. The shift from loyal to dissatisfied is often due to a gap between understanding their actual experiences and what experiences you intended. To identify and fix the gap, you need real-time customer feedback at the moment of contact, when the opinion is fresh.

Real-Time Feedback

The best way to rapidly close the gap between actual and intended customer experiences is through a post-call voice survey. This way, we help you capture vital customer feedback at the moment of contact while still having them on the line. Their opinion will be fresh, and providing it is frictionless.

Identify Issues Now

Automated voice surveys by phone capture feedback at the moment of contact and feed your Qualtrics or other CX analytics platform in real-time. Armed with real-time data, as it happens, you’ll be able to quantify and quickly address issues causing the gap. Perhaps the cause is something as simple as agent training that missed the mark. With real-time data, you can identify such problems in hours, not weeks.

Learn More
About Voice Surveys With Our Managed Communications Platform as a Service

Customer Pulse Surveys: What You Need To Know

Customer Pulse Surveys: What You Need To Know

Quantifying The Value of Real-Time Customer Feedback

Quantifying The Value of Real-Time Customer Feedback

How Contact Centers Implement Customer Experience Surveys

How Contact Centers Implement Customer Experience Surveys

How Outbound Surveys Improve Customer Experiences

How Outbound Surveys Improve Customer Experiences

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Get Rapid Customer Feedback With IVR Surveys & Qualtrics

Customer Story: Building World-Class CX With Automated Voice Surveys

Customer Story: Building World-Class CX With Automated Voice Surveys

Let Us Help Solve Your Issues

And get the results you need

First Name
Last Name

We need your name.

Email

We need a valid email.

Phone

We need a valid phone number.

Company Name

It helps if we know your company.

How can we help?

Invalid value

Invalid value

Invalid value

Footer


circle-twitter
circle-linkedin
circle-facebook
circle-mail
circle-phone
IVR Technology Group
HEADQUARTERS
  65 Lawrence Bell Drive, Suite 102
  Amherst, New York 14221
  1-716-250-2800

TEXAS OFFICE
  5830 Granite Parkway, Suite 100
  Plano, TX 75024
  1-972-846-4100
Customers
Customer Login

Important Links
Contact Us
Security
Jobs @ IVR Technology Group
Privacy Policy
compliance

© 2022 · IVR Technology Group, LLC · all rights reserved

automated-surveys-banner-image
automated-surveys-banner-headline

No, thanks!