Customer Engagement Automation, Expertly Crafted, So You Can…
from your customers with automated voice surveys by phone. →
Stay on top of customer expectations with insights from inbound and outbound voice surveys that feed your CX dashboard in real-time.
secure payments from your customers by voice or text. →
Automated payments by voice and text provide an additional touchless and frictionless payment method your customers will love.
your customers with automated self-service by voice or text. →
Greet your customers on their preferred channel with voice and text self-service built to exceed their expectations and reduce your costs.
Today, people expect to receive answers to questions, solutions to problems, and service right now, this instant, immediately. They anticipate resolving their needs with one call, text, or chat, then get on with their day. I’m not casting aspersions because you know you’re just like them; I know I am. It’s the new normal. So we need to adapt.
For today’s brands, every customer experience matters. You’ve taken great care to consider numerous factors when designing physical spaces, training people, building digital tools, and mapping your customer journeys. Seamless customer communication is a critical component of a holistic CX strategy. Your customers want to discover you on their channel of choice, on their time, to quickly make payments, get service, find answers, and make changes—without waiting on hold or speaking with a live person.
Compass Automation Platform: Video Explainer
Built to solve your customer communications problems, the Compass Automation Platform is a full-stack managed CPaaS (Communications Platform as a Service). View this brief two-minute explainer video to see how customer engagement automation is expertly crafted to provide you with the exact solution your customers need.
Calculate The ROI Of Voice Surveys
Like many CX-centric companies, you’re probably proactively engaging customers with surveys by email, text, or through your website. Perhaps you’re even sending customers a few questions by email as soon as their contact center call completes. These passive methods can yield beneficial insights; however, the response rates are poor and can often take several hours, if not days, to collect.