IVR Technology Group

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We’ve recently updated our website and a few things have changed. You should be able to find where you need to go through our clickable solutions map below. Or, check out some of our recent blog posts.

Partner/Customer Systems voice text Customers Need to make payments, check balances, look up information, report problems, ask questions in an e f ficient and rapid wa y . Companies Need to service increasingly complex customer demands e f ficientl y , while struggling with disparate systems and ine f ficient contact cente r . ANA L YTICS Complete “pegging” of every event that occurs within the platform. Your Benefit Get real-time insights into the financial and customer service performance of voice and text applications on the Compass platform. PAYMENTS Automated secure payments for voice and text with built-in integrations with 17 payment processors and gateways. Customer Benefit Can make 24/7/365 secure and automated payments, account information lookups, save payment info, and manage recurring payments. BROADCAST Self-service outbound messaging campaigns and alerts for voice, email, and text. Customer Benefit Receive proactive notifications and alerts for critical updates and outages, payment reminders, special o f fers, and product info. CX AUTOMATION Programmatic voice and text automation for customer self-service in contact centers and customer service operations. Customer Benefit Access self-serve tools to manage account details, activate new accounts, get product information, place orders, and more without talking to an agent. SURVEYS V oice and text surveys for rapid gathering of customer satisfaction scores with immediate results. Your Benefit Get rapid results of customer feedback and satisfaction through the highest response- rate survey modalit y .

Recent Posts From Our Blog.

Automated payments by phone is a core capability of the Compass Automation Platform and one of its most popular use-cases. To help you understand how we help you deliver frictionless payments by phone to your customers, we've put together a step-by-step explanation in this blog post.
The Compass Automation Platform Explained
Aligning Chatbots With Customer Personas And Journeys
The Impact Of Self-Service IVR On Contact Centers
Conversation Design For Customer Service Chatbots
Chatbot Demo Video: Payments By Text
Demystifying Conversational AI For Customer Self-Service
Proactive CX: Stay In Front Of Your Customers
Customer Pulse Surveys: What You Need To Know
Using Communication Automation To Improve Collections
Quantifying The Value of Real-Time Customer Feedback
We're Excited To Announce Our Partnership With Payroc
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