IVR Technology Group

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Partner/Customer Systems voice text Customers Need to make payments, check balances, look up information, report problems, ask questions in an e f ficient and rapid wa y . Companies Need to service increasingly complex customer demands e f ficientl y , while struggling with disparate systems and ine f ficient contact cente r . ANA L YTICS Complete “pegging” of every event that occurs within the platform. Your Benefit Get real-time insights into the financial and customer service performance of voice and text applications on the Compass platform. PAYMENTS Automated secure payments for voice and text with built-in integrations with 17 payment processors and gateways. Customer Benefit Can make 24/7/365 secure and automated payments, account information lookups, save payment info, and manage recurring payments. BROADCAST Self-service outbound messaging campaigns and alerts for voice, email, and text. Customer Benefit Receive proactive notifications and alerts for critical updates and outages, payment reminders, special o f fers, and product info. CX AUTOMATION Programmatic voice and text automation for customer self-service in contact centers and customer service operations. Customer Benefit Access self-serve tools to manage account details, activate new accounts, get product information, place orders, and more without talking to an agent. SURVEYS V oice and text surveys for rapid gathering of customer satisfaction scores with immediate results. Your Benefit Get rapid results of customer feedback and satisfaction through the highest response- rate survey modalit y .

Recent Posts From Our Blog.

In Customer Service, Speed Is Everything
Demystifying Conversational AI For Customer Self-Service
IVR Best Practices For 2023
The Impact Of Self-Service IVR On Contact Centers
You don’t need us to tell you that consumer expectations are rapidly changing. In what seems like the blink of an eye, we’ve shifted from two-day expectations to a today expectation. The situation becomes particularly meaningful as we realize consumers now differentiate between companies based on service, with trust beginning to overtake service in some sectors.
Customer Story: Building World-Class CX With Automated Voice Surveys
It's Easy To Get Started With Automated IVR Phone & Text Payments
Tracking The ROI of a Self-Service IVR For Contact Centers
Understanding The Impact Of IVR Payments By Phone
Managed CPaaS, The Next Step For Self-Service Automation
Customer Pulse Surveys: What You Need To Know
Top IVR Complaints, And How To Avoid Them