Can Real-Time Analytics Increase Customer Loyalty?

Can Real-Time Analytics Increase Customer Loyalty?

At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions....
Are Your Agents Providing The Best Customer Service?

Are Your Agents Providing The Best Customer Service?

One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them. Customer Loyalty...
How Pokémon Go Can Boost Your Business

How Pokémon Go Can Boost Your Business

Last week Pokémon Go launched worldwide and quickly become the most popular mobile game ever. Within three days of launch, it had more users than Twitter and more engagement than Facebook. What’s surprising a lot of businesses is they already see a boost because of...
Social Networks Are Cracking Down On Security

Social Networks Are Cracking Down On Security

Facebook recently announced that it is testing a feature that will help prevent others from being able to impersonate user accounts. The new feature is currently being tested, and will send out automatic alerts if it detects that testing another user is falsely...
What’s Up With WhatsApp?

What’s Up With WhatsApp?

Monday Judge Marcel Montalvão, of Brazil, ordered the temporary shutdown of WhatsApp within its borders. The ban was issued because the app failed to hand over information, related to a criminal investigation of a drug ring. While the shutdown will stop the drug ring...
How To Learn From These 4 Customer Service Mistakes

How To Learn From These 4 Customer Service Mistakes

No company is perfect and sometimes mistakes or incidents, will happen. It’s important is to learn from one’s mistakes, but better to learn from the mistakes of others to be able to avoid them. Mistake – Improper Handling This example is both figurative and...
How To Not Get Hacked

How To Not Get Hacked

Ransomware is a type of malicious software designed to block access to a computer system until a sum of money is paid. To put it bluntly, it can ruin a person or business’s reputation if the right precautions aren’t taken.   It’s Sunday morning....
Text During Movies? AMC Says Yes?

Text During Movies? AMC Says Yes?

In a recent interview with Variety, AMC Entertainment CEO Adam Aron said that the movie theater chain was making a move to appeal to millennials. Part of that would be allowing people to text during movies in the theater. “When you tell a 22-year-old to turn off the...
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