Can Your Business Benefit From Voice Broadcasting?

Can Your Business Benefit From Voice Broadcasting?

What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. It’s purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community...
How To Handle Inbound Calls In A Financial Institution

How To Handle Inbound Calls In A Financial Institution

IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses.  Yet, is it worth the investment for...
How To Improve Your IVR by Listening to Your Customers

How To Improve Your IVR by Listening to Your Customers

The average consumer believes that having more choices would allow them to customize their life. Companies comply with this demand and promise to offer us more choices. More flavors of Mountain Dew, more channels with your cable subscription package, or more options...
Are You Making These Mistakes In Your IVR-System?

Are You Making These Mistakes In Your IVR-System?

According to JD Power & Associates, only 7% of companies offer an IVR solution that delivers a better experience than live agents. When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen....
10 Tips for a Stellar IVR: From A Callers Prospective

10 Tips for a Stellar IVR: From A Callers Prospective

So, you have an IVR solution, but you don’t know if it’s a good one. I can help you with that, as can anyone who picks up the phone and calls your business. The other day I called into a customer service line for a pretty well-known company in my area. The...

What is Interactive Voice Response (IVR)?

What is Interactive Voice Response? Interactive Voice Response (IVR) is a software application that accepts a mixture of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps...
10 Benefits of an IVR Solution and What You Should Know

10 Benefits of an IVR Solution and What You Should Know

Without explanation, most people don’t know what an IVR Solution does. A common, baseline definition of IVR sounds something like, “Interactive voice response is the technology that enables humans to interact with an automated system via the keypad on their phones. “...
Best IVR Practices To Follow

Best IVR Practices To Follow

Let’s face it, if a company that you have to call into frequently has a horrific IVR, chances are you are not going to be satisfied as a customer. As a business owner, have you taken into consideration that your IVR may be contributing to poor customer service...