Atos & IVR Technology Group

We’re excited about our partnership and the opportunity to offer your customers the advantages of real-time customer feedback through automated voice surveys by phone. Our powerful automated surveys give your Qualtrics customers a frictionless way to solicit input from callers after their interaction with an agent is complete. Most importantly, for post-call surveys, the opinions of customers are fresh and provide an unparalleled voice of the customer accuracy.

Get More Interactions

As an additional high response rate modality, automated surveys by phone will generate more interactions when combined with traditional survey modalities. Which means larger deals and more revenue for Atos.

CX Is Real-Time

In contact centers, the customer experience happens in real-time. As a result, the acceleration from a loyal and dissatisfied customer can be mere minutes. The shift from loyal to dissatisfied is often due to a gap between understanding their actual experiences and what experiences were intended. To identify and fix the gap, your customers need real-time customer feedback at the moment of contact, when the opinion is fresh.