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IVR Technology Group

IVR Technology Group

Delight Customers. Reduce Costs. Increase Efficiency

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    • Automation Platform:
      Roll your own voice & text applications
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      IVR payments by phone, text & chat
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      Automated alerts by voice, text & email
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      We can help decrease agent call volume
    • Automation Solutions:
      More CS automation solutions.
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Reasons to Love Working at IVR Technology Group

At IVR Technology Group, we’re all about delivering fanatical WOW to our customers and partners, not just through our voice and text automation solutions but also through our everyday interactions. Our goal is to serve them as a trusted business partner and extension of their team, and we’re filling roles in several key areas of the organization as we continue to grow. Below are a few great reasons you may want to join our team, as some of our own share their favorite reason for working at IVR Technology Group.

PURPOSE

Jason Potter, Vice President of Partner Growth

The best thing about working at IVR Technology Group is the strong passion we have to serve and build a future with our teammates, clients, and partners – that goes above and beyond a “job”.

CULTURE

Matt Talarico, Vice President of Strategic Partnerships

I love being a part of the team at IVR Technology Group for what I would refer to as “conscious leadership,” the value-driven culture around growth. “I grow, you grow, we grow” is a culture of gratitude where we fill our “emotional bank accounts” as a team. We are made up of high trust, high character, and high maturity teammates focused on building long-term sustainable relationships with our customers, partners, vendors, teammates, and stakeholders.

LEADERSHIP

Jenna Rocco, Client Engagement Specialist

We are backed by a strong leadership team with a vision for moving the company forward and strengthening our partner relationships.

INSPIRATION

Bill Irvine, CMO and “The Deck Man”

As a creative professional, finding inspiration is imperative. I really enjoy working here because the passion of everyone inspires me to not just do my best possible work, but to question if my best possible work is good enough. These amazing people and the culture they foster inspire me to push myself. I treasure that!

TEAMWORK

Ankur Jasrapuria, Technical Project Manager

One of the things I love about IVR Technology Group is the people. No matter what challenges are thrown our way, everyone comes together in the most unique way to help the team get through. Even though we are not perfect, we deliver perfect solutions. That is contagious and awesome in ways no one can put words to – you can just feel it.

FLEXIBILITY

Marta Solano, Senior Software Developer and Magician

I think it is the fact that even though I am far away, and my mother tongue is different, I have the opportunity to work for IVR Technology Group and create cool things people enjoy using. That distance is not a problem for feeling part of the team. Also, I can move and work anywhere I want without issues.

90 eNPS

Great company cultures come from passionate people working together. But extraordinary cultures are a rare and almost magical thing. Recently, we surveyed our team to quantify our eNPS or employee Net Promoter Score. Everyone responded with a score of 0 to 10 on their probability of recommending working at IVR Technology Group to their friends or professional contacts. Scores of 0 to 6 are considered “detractors.” A score of 7 or 8 is considered “neutral,” with 9 and 10 are classified as “promoters.” The actual score is calculated by subtracting the percentage of detractors from that of promoters and ranges from -100 to +100. We scored +90, mathematical proof of what we all felt; these are great people to work with and a phenomenal place to work.

If you think you’d like to be a part of what we’re growing, check out our open positions or upload your resume on Greenhouse.

about the author

Katie Qatato
Client Relationship Specialist

Passionate about building strong customer relationships, Katie is a Client Relationship Specialist with IVR Technology Group. In her role, Katie is responsible for growing automation solutions with our customers to help them improve business performance.

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  Amherst, New York 14221
  1-716-250-2800
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  Grapevine, TX 76051
  1-972-846-4100
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