An IVR application is your virtual receptionist, secretary, operator, and customer service representative. Custom hosted IVR applications take in commands through vocal or touch-tone inputs through the telephone and provide appropriate responses via vocal prompt directives, fax, callback, e-mail and perhaps other media. If you need to automate a business approach over the phone, an IVR system is the answer. Hosted IVR is usually part of a larger application that includes database access.
- Time saving: reserving your best call representatives for the most specific/personalized questions
- Never marks time: acknowledging calls 24 hours a day, every day of the year
- Saves money: automating repetitive business approaches