What is IVR?

Interactive Voice Response

An IVR application is your virtual receptionist, secretary, operator, and customer service representative. Custom hosted IVR applications take in commands through vocal or touch-tone inputs through the telephone and provide appropriate responses via vocal prompt directives, fax, callback, e-mail and perhaps other media. If you need to automate a business approach over the phone, an IVR system is the answer. Hosted IVR is usually part of a larger application that includes database access.

Benefits of a Custom IVR application:
  • Time saving: reserving your best call representatives for the most specific/personalized questions
  • Never marks time: acknowledging calls 24 hours a day, every day of the year
  • Saves money: automating repetitive business approaches

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