A call center is a place where a company’s inbound calls are received and outbound calls are made. Day by day it’s becoming more popular in modern society, in which many companies have centralized customer service and support functions. Most of the businesses are using call centre to interact with their customers now a days. Examples being telecommunication companies, utility companies, banks, email order catalogue retailers, customer support for computer hardware and software, hotels etc. Some businesses even service internal functions through call centers. Examples of this include help desks, retail financial support, sales support etc.
The following are some common types of call center services:
- Inbound call centers
- Outbound call centers
- Telemarketing call center
- Web Enabled call centers
IVR Technology Group’s expert team knows in today’s highly competitive global economy, quality customer service is key to marketplace success. Today’s customers expect access to product or service information from wherever they may use cell phones, tablets, laptops etc. Being aware of that, our professional staff of programmers can analyze your IVR application and develop it to your specification. Your phone campaign does not have to conform to a static IVR system. Instead our IVR system and services will answer your calls according to your business.
IVR Tech can make a wide variety of valuable IVR applications for Call Centers, including:
Auto-Attendant: Many of our customers use a voice-driven auto-attendant to answer their main office and store numbers. A voice-driven auto-attendant lets callers connect with the desired party simply by speaking the name of the person, store, or department they want to reach.
Call Center Automation: Enterprises are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agent’s off-shore. IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
Telephone Surveys: Call centers with a focus on customer service and support excellence use telephone survey applications to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.
Bill Reminders and Collections: Call centers supporting post-paid products and services use our IVR payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.
Custom IVR: Let our development team design the IVR system that fits with your business. With over 15 years of dedication to the industry, IVR Technology Group has been there alongside the advancements in data delivery. We are proud to support unlimited possibilities for your business.
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