As the holiday season approaches, stress levels are rising and time is a valuable commodity. Customers want to know if their flight is on time, wondering when their packages will arrive, and if their loan payment went through. Even if a customer is reminded to please remain on hold, because their call is important, they may not believe it after the tenth time they hear it.
What’s better than waiting on hold for an answer? Pretty much anything.
A better solution is to communicate with your customers via text messaging. It’s quick, cost effective and will improve the overall customer satisfaction. Customer CRM Text apps can be inbound or outbound.
For an inbound scenario, a customer provides a simple input to retrieve the account information that they need. When the customer is not on hold, for a long time, it means less frustration. This can also save your business up to 70% less in call handling costs! A text message can helps your customer get the information they need in seconds rather than minutes.
Here’s how it works:
Text messaging is also a great way to hear from customers. Research shows that on average 31% of consumers will not only respond to a survey, via text message, but finish it in about five minutes.
Text messages can also help to you get your message out to your customers, and quickly reach as many people as possible. Informing your customer about deals, or new product information, can help build customer loyalty.
It can also help your customers know that your company is maintaining quality control. If your company has a product that is undergoing a recall, customers can send a text message with a model number to find out what they need to do next.
To maximize their potential, a business needs the help of a third party to be able to deliver their message. IVR Technology Group has a business texting solution that can get your message out. Best of all, prices start out at $19.95 per month.
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