Inbound IVR Services & Solutions
An Effective Communication Solution for Your Proactive Customers
Inbound IVR systems are used to automate the call|answering process. The most common use for inbound IVRs is call routing, click to call and pay by phone.
When your customers stop their day to call you, give them what they’re looking for. Accomplish this with IVR Tech’s inbound IVR solutions, applications that direct your customers to a fully customizable menu system. Your callers will be able to simply and quickly navigate the menu choices using voice-driven or touchtone commands. Your caller will be able to access the exact information they are looking for without having to wait for a live agent to assist them.
IVR Tech’s Expert Inbound IVR Solutions
Set your company a part by providing an excellent customer experience that is as seamless as it is helpful. We’ll help you create custom messaging that allows you to deliver personalized messages that resonate with your customers.
Our easy to use navigation makes self-service easy – it will save your customers time while saving you money.
Sometimes issues can’t be handled by an automated system. Your customers will be able to press one button to be connected to a live agent.
Quickly design menus, manage call flows and change prompts with our intuitive system. If you ever need help, we have experts available to assist you 24/7.
We’ll sync with your CRM system to make your interactions personalized and meaningful.
HIPAA & PCI Compliant
Guaranteed security your clients, reduced liability for you.
With Inbound IVR Your Customers Can:
Click to Call
Website visitors contact you with one click.
Find out which marketing avenues drive your business?
Eliminate multiple call handling and streamline
Pay by Phone
Engage your customers to pay by phone or text
Inbound IVR in Every Day Life
Are you familiar with the concept of American Idol? Contestants perform and after the show, viewers call into an automated system to cast their vote for their favorite performance.
Those incoming calls are handled by an inbound IVR system.
Callers use their touch-tone phones to interact with an automated system that tallies and tracks all the data before passing it back to Ryan Seacrest‘s people before the next live show.