InterpreXer™, VoiceXML IVR Server
InterpreXer™ is a robust speech application engine to ‘voice enable’ Enterprise Applications in the cloud or in your network. It fully implements the W3C VoiceXML 2.1 Specification. It enables the creation of rich voice enabled applications for:
Mobile sales force, stock levels & status tracking.
Voice chat, Voice-to-text, Voice broadcast, On-demand conferencing, Web callback
Contact Center and CRM
Auto attendances, Collections, Notifications and Verification call backs
Entertainment & Utility
News and weather, TV listings, Lead generation, Driving directions
What is VoiceXML?
VoiceXML or the Voice eXtensible Markup Language is a scripting language for writing Voice enabled IVR. web services and applications. User input is Speech Recognition and DTMF, and output is prerecorded Audio and Text-to-speech.
“There is significant room in the marketplace for VXML compliant on-premise and hosted solutions that are significantly more cost effective
than incumbent offerings today,”
Mike Byrne, CEO of IVR Technology Group.
Additional Revenue Opportunities
Telcos and ISPs can use VoiceXML Technology to provide innovative personalized information services, content based value added services or transaction based services
24/7 Self-service Applications
Often customers get different answers to the same query depending on the time of the day. Automated agents can work round the clock and answer all calls accurately and consistently.
Additional channels for customer care
Through the use of voice technologies, businesses can provide personalized and consistent support to their customers in a cost effective manner.
Improved Customer Satisfaction
Speech recognition systems dramatically reduce customer “on-hold” time and eliminate irritating DTMF menus. Further, a reduction in hold-time leads to lesser Toll Charges. Further, a reduction in hold-time leads to lesser Toll Charges. Callers receive consistent, dependable assistance in a fraction of time from any phone by using the most natural form of communication – speech.
Leverage existing Web Technologies and Networks
In a traditional IVR environment, applications are closely tied to the system using proprietary technologies. This makes it difficult to customize and add new functionalities to the IVR. Also, unlike IVR applications, VoiceXML applications are simple to write and existing web development staff can easily learn VoiceXML.
Reduced Staffing, Operating and Maintenance
Using voice technologies, trivial and frequently asked questions can be answered by the Voice enabled IVR system and the agents are left to handle more complicated and revenue generating calls. a simple call handled successfully by VoiceXML costs approximately 10% of the cost of an agent-handled call.
VoiceXML is a mature, reliable, development language for building voice applications
These applications open up Web services to customers using voice interfaces, such as the telephone or computer. We offer a robust VXML speech application engine that voice enables enterprise applications in the cloud or in your network, that can be programmed for voice interactions with databases, automatic speech recognition (ASR) and voice biometrics engines.
Our customers can use InterpreXer™ to deploy applications such as:
- verification call backs
- speech auto attendant
- voice chat
- voice dialing
- message notification and reminders
- web callback
- contact book look-up
- business transactions
- utility applications (driving directions, flight tracking, audio news-magazines, prescription refilling)