Call Management with iAnswer
Automatically Route Calls With Precision & Speed
Our call management automated answering service combines interactive voice response systems with integrated phone, Internet, and paging services handles. iAnswer features accurate call handling, reliable and consistent service, and complete control over call management.
Complete Call Management
Precise Call Flows
We work with you to develop a precise call flow process, based on your existing workflow and protocols. Once in place, each inbound call is directed through the process landing with the right person every single time.
Notifications are based on employee preferences. Your VP of Sales can choose to receive e-mail alerts while your Marketing Coordinator gets phone calls. Notifications escalate according to urgency, with emergency calls notifying the phone tree until addressed and less immediate calls queued for a later response. Based on your instructions, iAnswer will know how to contact employees according to their individual work schedules & contact preferences.
Providing fail-safe notification means every outbound page is logged. If the call is not responded to within a specified amount of time, iAnswer will automatically follow your call escalation protocol. The system intensifies its efforts to reach the desired clinician by re-paging, utilizing alternate contact devices, and even calling alternate personnel, if required. Notification management insures the message gets through. SMS, conventional pager, e-mail, or PDA are all communication options available.
Protection from Liability
iAnswer keeps record of all incoming messages over a time period determined by the client. All outbound call logs are kept indefinitely. Voice messages are downloadable from the iAnswer server onto your hard drive.
Accuracy and Consistency
iAnswer picks up all inbound calls on the first ring and never places callers on hold. Callers are directed through the call process you predetermine. Custom call flow means correct inbound and outbound messaging every time.
Easy Contact Management
Employees can easily manage their specific work schedule contact preferences. Settings can be changed over the phone or via the web and go into effect immediately. iAnswer organizes individual employees accurately and responds effectively.
iAnswer acts as an electronic organizer. Productivity features such as voicemail-by-email, web-based on-call schedule management, and mobile messaging help each clinician utilize their time efficiently. Employees can forward stored voicemails to one another or send a single message to a distribution list.
Your business can start using our Call Management Solution, iAnswer, with no initial upfront expenditures.We provide more services while charging you much less than traditional live operator answering services.
Professional Consultants Ready to Help
We are there very step of the way
IVR Technology Group’s staff will help you throughout the process of migrating from your current call management software or answering service provider. We help your practice develop a custom call flow process based on its communication requirements – the number of employees to service, the on-call schedules to accommodate, the number of hospitals or clients you cover, and more. Our staff will help you think through the issues at hand and suggest solutions based on prior experience.