Are you experiencing issues with PCI Compliance because of your Call Center operations? Due to the recent changes in PCI DSS your entire VOIP telephone network is within scope of PCI if credit card data is transmitted over the network. If you would like to be able to certify that you do not store process or transmit payment card data than the IVR Pay-by-Phone virtual terminal is what you are looking for.
Customers call into a call center operation to make a purchase. The customer service agent transfers the customer to an IVR Pay-by-Phone virtual terminal where payment is accepted. The customer is then passed back to a live attendant after the completion of electronic payment.
Custom IVR systems generate collection calls or payment reminders based off of account data provided by company back end systems. The option for customer to pay bills by phone is made available via the IVR Pay-by-Phone virtual terminal. The caller can request to be transferred to a live agent from within the outbound call. Upon completion of a transaction, payment information is communicated back to your accounting system. SMS Texting methodologies are also a viable option for outbound notifications when considering a Pay-by-Mobile option right for your company.
From any company website, the customer may enter a telephone number they would like to receive a call from. Upon submission of the customer’s number, the IVR Pay-by-Phone virtual terminal places an immediate call to the customer. A custom IVR recording states the items to be paid for as well as the amount owed. After transaction is finalized, the web site is updated and the customer can print a receipt.
Would you like to strategize on how to administer your Pay-by-Phone Virtual Terminal?
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