Keep satisfaction levels at an all time high by giving your customers a simple, new way to pay their bills. Our Pay-by-Phone terminal automates your billing process and accepts immediate payments over the phone. Payments can be made 24/7 — even at night, on the weekends and when your business is closed. Our system eliminates the need for you to dedicate live agents to making payment-related phone calls. Customers can simply call in, enter their account info, get their current balance and make an e-payment without needing assistance from anyone. All major credit cards and e-checks are accepted.
Customers call into a call center operation to make a purchase. The customer service agent transfers the customer to an IVR Pay-by-Phone virtual terminal where payment is accepted. The customer is then passed back to a live attendant after the completion of electronic payment.
Custom IVR systems generate collection calls or payment reminders based of off a customer’s individual account. IVR’s Pay-by-Phone Virtual Terminal allows the customer to made an immediate payment. The customer can also request to be transferred to a live agent. Upon completion of the transaction, the customer’s account is immediately updated to reflect the collected payment. SMS texting methodologies are also a viable option for outbound notifications when considering a Pay-by-Mobile option for your company.
Customers may enter a telephone number from any company website. Upon submission, IVR’s Pay-by-Phone Virtual Terminal places an immediate call to the customer. A custom recording relays why money is owed and the total amount owed. After the transaction is finalized, the website is updated to reflect the customer’s new balance and the customer can print a receipt.
Let’s strategize on how implementing a Pay-by-Phone Virtual Terminal can get you paid faster.
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