Understand how your customers, employees and partners perceive your brand, services or products, by administering surveys or polls via the web or phone. Our web and IVR survey solution allows you to conduct customer satisfaction surveys via three channels:
- Outbound dialing system
- Inbound feedback collection number
- Web collection via an e-mail link
Your results will be stored safely in our secure portal, so you can access them at any time. We’ll prepare detailed reports for you and can also integrate your data into your existing business intelligence software – we can work with Crystal Reports, SAP, SAS, Excel and more. Review your collected results to come to actionable conclusions on how to improve your overall business
- Our simple set up allows you to create your survey quickly.
- Multiple language options to accommodate a wider range of potential respondents.
- Receive immediate alerts for unfavorable responses via SMS, e-mail, fax or instant message.
- Immediate feedback allows you to quickly identify problem areas and make positive and impactful changes.
- Proven higher response rates allow you to identify negative and positive trends.
- An automated administration method eliminates interviewer bias, enabling you to collect 100% honest feedback.
Get Started Today!
Let’s strategize about the best way to effectively deliver your next web or IVR survey. We have an expert for every industry. Give us a call: 800-438-1709 or 716-250-2800. You can also fill out our contact form and we’ll be in touch shortly.