IVR & Web Surveys

Hosted IVR and Web Surveys supply your company with valuable, business strengthening feedback.

For over a decade, IVR Technology Group has been designing and administering IVR and web surveys for its clients, helping them understand how their customers, employees, and partners perceive their brand, service, or products. All IVR survey results and reports are available online through a secure portal. Whether we do the reporting or analytics or you ask us to make our data available to your business intelligence software (eg. Crystal Reports, SAP, SAS, Excel), our solutions allow you to understand your results and come to actionable conclusions on how your business can be improving.

IVR and Web Surveys:

• Customer Satisfaction Surveys
• Product Knowledge Testing and Certification
• Employee Opinion and Feedback
• Customer Service (CSR) Evaluations and Post Call Surveys
• Patient Satisfaction Surveys

Benefits

• Lower cost of administration
• Prompt handling of complaints
• Quick identification of problem areas
• Immediate feedback
• Higher response rates compared to traditional survey instruments
• No interviewer bias

Key Features

• 24×7 convenient access for respondents
• Multiple language options from English and Spanish to Cantonese
• Ease-of-administration of complex survey logic such as skip patterns and branching
• Ability to record caller responses (IVR)
• Immediate alerts for unfavorable responses via SMS, Email, Fax, and Instant Messaging
• Reporting options ranging from email to robust online dashboards

Would you like to strategize on how to administer your IVR survey software? Want to learn how we have helped organizations like the IRS? Our team is adept at consulting with every industry.

Contact us online or call us anytime to discuss your IVR requirements: 800-438-1709/716-250-2800